More than 400 couples were duped out of thousands of dollars after hiring a Phoenix production company to make genuine wedding videos that could only be left empty handed.
WedReel, LLC, was in operation from November 2016 to October 2017 and scammed at least 427 customers from $ 170,000.
The company advertised video collage packages ranging in price from $ 390 to $ 590 on Facebook and The Knot. But after accepting the payment, WedReel eventually lost ghost customers, disconnected their phone number, and ignored customer emails, preventing them from delivering the final product.
On Monday, Attorney General Mark Brnovich of Arizona announced a $ 190,000 settlement with WedReel owners Michael Daniels and Brandon Garland.
WedReel was a Phoenix production company for the wedding that ripped off 427 pairs of $ 170,000 from November 2016 to October 2017. On Monday, the Arizona Attorney General announced a $ 190,000 settlement with WedReel owners Michael Daniels and Brandon Garland
The company advertised video collage packages ranging in price from $ 390 to $ 590 on Facebook and The Knot
The owners of WedReel were instructed to complete all unfilled video orders within one year or to give their customers a refund. A Facebook page called & # 39; Scammed by WedReel & # 39; (above) was created where scammed customers came together to share their stories
Above you see a screenshot of the WedReel & # 39; about & # 39; page that was posted to the Facebook group with scammed customers
The owners promised to pay a $ 20,000 fine and provide video & # 39; s to all their customers within a year or to fully reimburse each person. The unfilled orders were worth nearly $ 170,000, according to the Attorney General's office AZ Central.
If customers are not satisfied with the videos, they are entitled to a refund.
The defendants must provide progress reports every 30 days or be deemed to be in default according to the procedure KTAR.
& # 39; Your wedding day must be one of the best days of your life & # 39 ;, said Attorney General Mark Brnovich. & # 39; You don't have to worry about your seller disappearing with your money. & # 39;
WedReel stopped doing business in 2017 and suddenly took its webpage offline and did not respond to questions from customers, did not meet their video orders or did not give any refund.
Marlene Swift, 53, was one of the victims who hired WedReel to record her Georgia clubhouse wedding.
Marlene Swift, 53, was one of the victims who hired WedReel to record her Georgia clubhouse wedding. She said she paid the company nearly $ 400 for a video, but after a few weeks the company stopped returning her emails and the phone was disconnected from the office
& # 39; We have nothing. You don't have that memento. It was not recorded. … It's like you've really lost a big piece of your wedding, & Swift said. Pictured above with husband Quinton Swift
She said she had paid the company nearly $ 400 for a video that the company promised would collect photo and video footage from wedding guests and that they would be merged with music and adjustments.
& # 39; The great thing was that they would also include pictures of your honeymoon, & # 39; said Swift. & # 39; I felt like it had a reputation. I saw (online reviews) where people said, "I got mine. It was beautiful." And I read where it took them two weeks longer, but (the customers) said, "It was worth it." & # 39;
Swift said she was able to correspond with the wedding ceremony company and afterwards and her guests uploaded their photos to the WedReel website. She flew to her honeymoon in Puerto Rico and came back and asked the company when the video would be finished.
& # 39; Your wedding day must be one of the best days of your life & # 39 ;, said Attorney General Mark Brnovich. & # 39; You don't have to worry about your seller disappearing with your money & # 39;
Attorney General Mark Brnovich has given a tweet this week about the $ 190,000 deal
The settlement documents shown above
& # 39; They said, "Oh, we're still working on your video." So it shot in my mind: "Oh ok, I remember reading where it took a while." & # 39;
But after a few weeks the company suddenly stopped returning its e-mails and the phone number was disconnected from the office.
Then Swift realized that she had been scammed.
& # 39; We have nothing. You don't have that memento. It was not recorded. … It's like you've really lost a big piece of your wedding, & Swift said.
After the WedReel fiasco, duped customers created a Facebook group called Scammed from WedReel, where customers warned others about their experiences.
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