A Philadelphia convenience store popular for its specialty sandwiches and coffee has been named the best in America, narrowly beating out QuikTrip and Buc-ee’s.
The American Customer Satisfaction Index has declared Wawa as the top establishment for its first convenience store. study which was released today.
The study was based on 5,710 surveys completed by random customers who answered questions about their in-store experiences, including convenience of hours and locations, freshness of coffee, and quality of food over a seven-month period.
Each chain was ranked between zero and 100, with the Philadelphia store scoring the highest at 82.
The American Customer Satisfaction Index has declared Wawa superior in its first-ever convenience store study released today.
Forrest Morgeson, director emeritus of research at the ACS, said in a statement: “Convenience stores are no longer just a quick stop for gas and snacks, but are becoming serious competitors in the food service industry.” .
‘The best performing convenience store brands are now on par with fast food chains in terms of food quality and variety, offering customers a wide range of fresh gourmet options.
“By focusing on the in-store dining experience while maintaining the fast service that customers have become accustomed to, convenience stores may have found the perfect recipe for success.”
Wawa first opened its doors as a dairy store selling fresh dairy products from certified Guernsey cows in 1902 in Delaware County.
Soon, the first Wawa Food Market opened its doors on April 16, 1964, and stores in New Jersey and Delaware followed in 1969.
In 2024, Wawa’s extensive menu includes hoagies, made-to-order wraps, pizza and quesadillas.
But what really sets it apart from other stores is the availability of a full breakfast menu, plus smoothies, smoothies, baked goods and fresh fruit for customers.
Wawa first opened its doors as a dairy store selling fresh dairy products from certified Guernsey cows in 1902 in Delaware County.
In 2024, Wawa’s extensive menu includes hoagies, made-to-order wraps, pizza and quesadillas.
But what really sets it apart from other stores is the availability of a full breakfast menu, as well as smoothies, baked goods and fresh fruit for customers.
The convenience store also launched delivery and curbside pickup services in 2021.
In second place is QuikTrip, based in Tulsa, Oklahoma, with a score of 81.
Operating in the Midwest, Southern and Western states, the store is famous for its QT Kitchens, where fresh, made-to-order foods, premium specialty beverages and frozen desserts are available.
Gen Z driver favorite Buc-ee’s has solidified its spot in third place with a score of 80.
Buc-ee’s, the gas station with character, is known primarily for its abundant gas pumps and its signature beaver nugget delights.
The favorite of Gen Z drivers, Buc-ee’s has cemented its place in third place with a score of 80
But with clever marketing tactics targeting the TikTok generation, the network has become beloved among young people.
Buc-ee’s highway signs in states like Texas and Tennessee have slogans like; ‘In my Buc-ee era’, ‘Beaver fit check’ and ‘Slay: 82 miles’ with the chain’s striking red and yellow as a backdrop.
The phrases use the popular language of TikTok and other social networks that, in turn, have given the brand fans on those platforms.
Other signs, accompanied by the iconic beaver mascot, read: “Catch Kolaches, not feelings,” “Shine, next outing,” “Meat with us,” “Beef jerky?” Boys’ dinner’, ‘Beaver nuggets? Girls’ Dinner’ and ‘Main Character Energy’.