The mother says that the staff of Kmart profiles her as a thief

Tracey, a mother from Melbourne, waited 20 minutes at the Dandenong store while the staff searched for CCTV cameras

One woman claimed that Kmart described her as a potential thief when she tried to return two unused bridges.

Tracey, a mother from Melbourne, waited 20 minutes at the Dandenong store while the staff searched for CCTV cameras.

"He kept insisting that he had not seen me enter the store and that made me mad," Tracey told Nine's A Current Affair.

I felt insulted and intimidated by them … I told him: do you imply that I stole the object? & # 39;

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Tracey, a mother from Melbourne, waited 20 minutes at the Dandenong store while the staff searched for CCTV cameras

Tracey, a mother from Melbourne, waited 20 minutes at the Dandenong store while the staff searched for CCTV cameras

The two items in question received a receipt, labels still attached and within a two-week purchase time frame.

While she finally received her refund, Tracey felt focused and brought her concerns to the Kmart headquarters.

He said a customer service employee told him that the retail giant was implementing facial recognition in a series of stores to test and distribute it more widely.

Dandenong, they told him, was a test store.

While she finally received her refund, Tracey felt focused and brought her concerns to the Kmart headquarters.

While she finally received her refund, Tracey felt focused and brought her concerns to the Kmart headquarters.

While she finally received her refund, Tracey felt focused and brought her concerns to the Kmart headquarters.

A Kmart spokesman later clarified the choice of wording, saying that the term facial recognition was incorrect.

They said that they were running a new CCTV customer service test inside the store, which was more than likely the root of Tracey's problem.

Terry Hartmann, vice president of facial recognition company Cognitec, said the tool had the potential to be used to identify thieves from other stores and curb the serial scammers who exploit the return counters.

Since then, Kmart has apologized and stopped implementing the trial.

Terry Hartmann (pictured), the vice president of facial recognition company Cognitec, said the uses of the tool were exponential

Terry Hartmann (pictured), the vice president of facial recognition company Cognitec, said the uses of the tool were exponential

Terry Hartmann (pictured), the vice president of facial recognition company Cognitec, said the uses of the tool were exponential

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