The massive change coming to Qantas as the airline withdraws customers after the coronavirus crisis
- Qantas have made it easier for frequent flyers to use points in a loyalty program
- The program promotes domestic travel in the hope of securing new bookings
- The number of seats on flights to popular destinations has increased by up to 50 percent
- Ninety percent of frequent flyers expressed an interest in traveling despite COVID-19
Qantas has announced further rewards for frequent flyers as travelers look to domestic and trans-Tasmanian locations for their next vacation.
The Australian airline has made it easier for their 13 million members to use their accumulated points in a loyalty program to drive new bookings and sales.
For the rest of 2020, Qantas has increased the number of seats available on flights to popular destinations Cairns, Sunshine Coast, Sydney, Queenstown and Auckland by up to 50 percent.
Tiered members with a silver or higher rating receive a status credit bonus in the loyalty program to compensate for the reduced flights during the coronavirus period and give members more value for their upcoming trips.
Silver members and above receive 50 percent of their required status credits to maintain their level, and some receive monthly status credit support.
Qantas have made it easier for frequent flyers to use their points in a loyalty program (stock image)
Points Plus Pay Qantas Hotels have reduced their booking price by 20 percent, with all flight cancellation fees through October 31, 2020 and more point planes to meet pent-up travel demand.
Alan Joyce, CEO of Qantas Group, said the changes will benefit Australia’s domestic tourism hotspots and support local jobs after the pandemic.
“Australia is home to world-class destinations and Qantas makes it easier for frequent flyers to visit them,” he said.
“We are adding more point planes and more places for rewards to our most popular domestic destinations as people will be on holiday there for the rest of the year.
“We also help our most loyal flyers maintain their travel benefits by giving them additional Status Credits in recognition of their long-standing loyalty.”
Mr. Joyce also acknowledged that Australia was not out of the woods after the horrifying second wave of COVID-19 in Victoria.
Travelers are temperature tested by health officials after arriving on a Qantas flight from Melbourne to Sydney on July 7
Olivia Wirth, CEO of Qantas Loyalty, noted that 90 percent of frequent flyers had still expressed an interest in traveling.
“We’ve been listening carefully to our Frequent Flyers over the past few months on how they feel about traveling, where they want to go and how they want to use their points,” said Mrs. Wirth.
What emerged was that despite what is happening all over the world, the idea of the dream trip is really alive, they just look a little closer to home.
Qantas Frequent Flyers are some of the biggest advocates for travel in the country and this is reflected in the number of bookings we see as travel restrictions.
“That is why we continue to invest in realizing the travel dreams of our members with more choice, added value and more flexibility.”
Earlier this month, Qantas announced their Love Australia flight sales with 350,000 fares on 77 routes that were cut by as much as 47 percent in hopes of people returning on board after months of closure.
Ninety percent of Qantas’ frequent flyers have shown an interest in traveling despite COVID-19. Pictured: Travelers chat with Qantas employees at Sydney Airport on March 19