An Airbnb guest received a bold list of demands from a rental host after she was charged more than $1,300 for a two-night stay and a cleaning fee.
On June 13, the guest, known as Lu, posted the text message she received from the host just hours before she and her family had to leave their Oregon home.
In the message, sent to Lu at 8:59 a.m., the host asked the mother of six to follow a long list of “exit instructions” before she, her husband and the two children who were with them They had to leave the house. at 11 a.m.
‘Thank you for your stay. Follow the check-out instructions, the most important thing is to remove all trash and recycling, load and start the dishwasher, start washing clothes, check your belongings and remove all food,’ the message said.
In response, Lu posted the message online and said, “My last Airbnb I’ll ever use.” $1,300 for two nights with cleaning fee and I receive it before 9:00 am. I will never stop sharing it.’
Lu posted the text message she received from the host just hours before she and her family had to leave their Oregon home.
A woman, known as Lu, detailed her recent Airbnb rental experience while on vacation with her family.
Since posting the conversation, Lu has revealed more details about what was required of her to stay at the property, including leaving a tip for the cleaning staff.
“With a note saying please tip the cleaning staff… I just washed the dishes and did the laundry, what are you saying?” Lu said in a separate post.
Commenters suggested that Lu review the reservation information and see the “show more” section.
The mother revealed that in the listing’s “Additional Rules” statement, the host only mentioned that guests had to be 24 or older, strict parking rules, and that “other important information will be sent via email.”
“Emails were never sent about any of this,” Lu added.
She also posted screenshots of the ad, including her receipt for $1,329.79 for the two-night stay, including the cleaning fee.
‘There’s nothing here on this list about me washing the dishes. SHENANIGANS,’ Lu said.
She took to social media and shared that she will no longer be using AirBnb after the house host sent her a list of tasks to complete just hours before they had to leave. (in the photo: archive image of the coastal city)
On June 17, the guest, surprised by all the attention her post received, shared an update video about what happened after her experience.
Lu explained that a representative of Airbnb’s management team contacted her and “offered her support.”
“I didn’t feel like I needed a refund or anything like that. I offered what I thought might be helpful suggestions, but I received no response, which I consider unprofessional,” he said.
He then mentioned “themes” of the comments he received, including the topic of “common courtesy,” which many brought up in response to their annoyance with housework.
“At an Airbnb, it’s really a business transaction where the logistics of their shift is a business logistics issue for them, and not a courtesy issue for the guests who pay to be there,” Lu said.
Lu confirmed that she “read the entire list” because she didn’t “want to do manual labor” during her vacation with her husband and two children.
She also posted screenshots of the ad, including her receipt for $1,329.79 for the two-night stay.
Many people flocked to his booth and weighed in on their rental experience, with some agreeing with Lu and others siding with the host.
‘Yeah! You are 100 percent right. That’s why I will always stay in hotels,” said one of them.
‘This is ridiculous, why are you paying a “cleaning fee” for what? You did all the cleaning! They should at least send you that part,” wrote another.
Another person commented: ‘I wouldn’t do anything. It just came out.’
While many agreed with Lu’s stance on the situation, others were less sympathetic.
‘Why wouldn’t you wash the dishes? I always clean up after myself and leave the place better than when I found it. “It’s courtesy,” someone said.
‘Most Airbnbs ask you to throw all the towels in the washing machine and turn it on because the washing takes more than 2 hours and they want the next guest to do it. Seems reasonable to me,” another person wrote.
It’s unclear exactly why this occurred, but Lu told a commenter that the rental was located near Lincoln City, a coastal city in Oregon.
In response to people who questioned her unimpressed reaction to the text message, Lu sent a message to the hosts:
“You’ve chosen to rent out your vacation property, so stop being confused when people stay there and use it for the funds you get in return.”
According to Airbnb websiteGuests are expected to “treat the host’s homes as if they were their own” and “follow the host’s standard house rules.”
“Good communication between hosts and guests is important for successful stays,” the rental site added.
DailyMail.com contacted Lu and Airbnb for comment but did not receive an immediate response.
