The enormous changes in Centrelink that will affect thousands of Australians
- Centrelink offices in New South Wales and Victoria will close their doors
- There is a shift to online with half a million logging in to the MyGov website every day
- It is not known whether more Centrelink offices will close when their lease contracts expire
A shake-up of government service provider Centrelink will affect thousands of Australians.
While the organization focuses on their online presence, it appears that a number of brick and mortar offices across the country will close their stores.
Branches in Newcastle and Newport in New South Wales and Mornington in Victoria will close their doors.
The Tweed Heads office in northern New South Wales will also be closed.
“We have a responsibility towards the taxpayer. Renting offices is expensive, “said Hank Jongen, general manager of Services Australia 9News.
A shake-up of government service provider Centrelink will affect thousands of Australians
Some offices will be replaced by a so-called ‘desk’ or kiosk that will be staffed by one person.
Every day, more than 66,000 people walk into Centrelink offices across the country.
This is overshadowed by the number of people who have online access to government services, with half a million people logging in to the MyGov website every day.
Former opposition leader Bill Shorten has claimed that the closure of some Centrelink locations is a government move to cover costs in other areas at the expense of citizens.
“This government is more interested in helping an unreliable budget surplus and it is going to do this by scraping daily Centrelink users,” said Mr. Shorten.
Services Australia, which oversees Centrelink, said in its annual report that it is “trying to maximize the benefits of digital capabilities while reducing payment management costs.”
“This is not about reducing our services in general. This is about consolidating to more suitable locations, “said Mr. Jongen.
He claims that foot traffic through the doors of Centrelink has decreased by 46 percent in the last five years.
It is not known whether other Centrelink locations are planned to close when their lease contracts are extended.
Half a million people log into the MyGov website every day instead of visiting offices