The Dairy Queen manager swears that the customer is upset that the employee was not wearing a mask while preparing food
A customer argued with a ‘Karen’ who led a Dairy Queen in New York, where an employee was seen preparing food without a face mask.
Brandon Trotta was with his children on the Dairy Queen drive-thru in Medford, New York on July 4, when the incident he recorded on his phone happened.
In the video, Trotta can be heard arguing with a woman standing in the drive-through window. She is not wearing a mask, but is wearing gloves.
Reopening of New York State guidance requires that “all personnel wear face masks at all times and apply hand hygiene and use bare hand barriers in accordance with national and local hygiene codes.”
A New York man argued in the drive-thru with the manager of a local diary queen (photo) for saying an employee was not wearing a mask while preparing food
It is unclear of the video how the confrontation started, but the manager can be heard by telling Trotta that he is also being ‘videoed’.
Trotta then says the manager will curse him and says she did that before, apparently before the video started. She replies, “Do you want me to curse you?”
“You just did that, Karen, Deb, whatever your name is.”
“Karen?” she replied, as if offended by the social media nickname given to middle-aged white women who complain unnecessarily about things. “No, I’m not Karen. Do you want me to be Karen? Because I will be a Karen. ‘
When Trotta asks for a refund of his $ 13, the manager says, “Give him his money and get out of here. Don’t come back again, okay? ‘
Trotta said the confrontation started after asking the cashier for a refund after seeing that the employee was not wearing a mask while preparing his family’s ice cream
Trotta returned to the Dairy Queen drive-thru three days after the July 4 incident to warn other customers to ‘eat at their own risk’
Customers apparently left the drive thru after seeing Trotta’s message. Police were called to ask Trotter to leave because it is private property and he is hindering business
After the incident, Trotta posted the manager’s video on Facebook, tagging the Dairy Queen company and the franchise location
After another employee, wearing a mask and gloves, hands Trotta his money, the manager slams the drive window shut.
“Put on your mask before you make your employees sick, loser,” says Trotta as the manager waves at him.
‘Bye! Bye! Bye! Bye!’ she says, holding both middle fingers at him as he drives off.
After the incident, Trotta posted the video to Facebook, as he had told her he would, tagging Dairy Queen and the restaurant’s location on Long Island in New York.
The company responded quickly and thanked Trotta for bringing the situation to the attention. They said they had ‘contacted the franchise owner of this restaurant, who tells us that the crew member has been suspended pending an internal investigation, which will investigate the crew member’s attitude and assess the use of masks to ensure compliance with guarantee local government regulations, “according to the New York Post.
Trotta responded to Dairy Queen’s message, noting that their reply was “pathetic”, emphasizing the double middle finger that “was the view my kids and I got when we drove away.”
“What exactly should you investigate ??! Fire Deb now !!! ‘ He wrote.
Dairy Queen then replied again, stating that the franchise owners of the restaurant where the incident occurred immediately suspended the manager and demoted her after an investigation and provided her with “ additional training. ”
The company said the site’s employees were also “retrained on the correct use of masks” and the franchisee “provides new welfare services to better help their employees manage stress and self-care while working in a COVID-19 environment” .
According to Trotta, the incident started because he asked for a refund after seeing a maskless worker prepare his family’s ice cream.
“I told the cashier I wouldn’t take it. I asked if he could recreate them with a mask, “Trotta said NBC New York.
“He brought the manager on duty who told me she doesn’t need a face mask because she’s not dealing with the public.”
Trotta said he’s “more upset” with the franchise owner because he “hasn’t taken any responsibility yet because it’s a franchise.”
To warn other customers to ‘eat at their own risk’, Trotta went back to the Dairy Queen on July 7 to warn other customers to ‘eat at their own risk’, prompting some to leave the drive-thru line .
“People don’t wear masks, and it’s very unsafe,” Trotta told the news channel, noting the high number of daily deaths in New York State when it was the center of the coronavirus pandemic in March and April.
Nearly 25,000 people across the state have died of coronavirus as a result of catching coronavirus.
The police were called to Trotta on Tuesday. They asked him to leave the Dairy Queen because it was private property and he was hindering business operations.
Trotta later spoke to the franchise owner, who apologized, saying all employees would wear masks in the future.
“We recognize that we have underestimated the toll of a COVID-19 environment on our team and our fan experience,” the franchisee said in a statement from NBC New York.
“We have previously reduced services to five hours and increased our hourly rate by $ 4, and we now realize we need to do more.”
In addition to retraining employees, the franchise offers them stress management, self-care training, counseling services and emotional fitness coaching.