A cold call from an insurance company that led a man with Down syndrome to buy a $ 10,000 life insurance policy has been criticized as the highest casualty during the Royal Commission.
A 26 year old man was called in June 2016 by a British seller of Freedom Insurance, they told the Royal Commission about the misconduct of financial institutions.
During the initial 18-minute conversation, the salesperson can be heard saying: You can choose between $ 4,000 and $ 15,000 to leave your loved ones behind when you die.
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The son of Grant Stewart (photo) of 26 years with Down syndrome was convinced to buy a life insurance policy that he did not understand
& # 39; Think that $ 10,000 would be enough for you? & # 39;
The 26-year-old, who has a Disability Support Pension and has "difficulty understanding" abstract concepts, replied: "I do not care."
His father Grant Stewart was surprised when he found the policy letter in the mail.
He called Freedom Insurance immediately and, according to news.com.au, a spokesperson said: "You have to understand where we came from at the end of the day. Obviously we would have phoned, it is a normal call, obviously nothing was mentioned. We would not know any circumstance, that he would have a caregiver or that there is something wrong with him in that conversation. Obviously, do you understand what I'm saying?
Mr. Stewart replied, "Yes, I understand, but I think you're treading on pretty thin ice in this case." I thought it would be pretty obvious from the conversation that he did not understand what he was getting himself into.
Finally, Mr. Stewart had to train his son to finish the policy.
Despite the fact that this happened in 2016, Mr. Stewart received an apology from the company last month.
CEO Craig Orton echoed the sentiment towards Mr. Stewart today.
"To you and your son, I sincerely apologize because your son had to go through that and, from the bottom of my heart, it should not have happened," he said, according to 9 news.
The insurance was sold to him by a Freedom Insurance salesman, who called the man cold in June 2016
The vendor who sold the policy to Stewart's son received a formal warning before speaking with the man.
The warning was part of checking Facebook while at work and incorrectly registering calls, according to ABC.
They gave him a $ 2,000 fine that was supposed to be taken out of his commission in the next eight weeks.
Despite the fact that this happened in 2016, Mr. Stewart received an apology from the company last month. CEO Craig Orton (pictured) echoed the sentiment towards Mr. Stewart today
Mr. Orton agreed that this could have resulted in a more aggressive selling tactic by the seller.
Stewart said his son knew he was talking to the commission and said it was because he was "disgusted" by the behavior that led his son to turn over the details of his account.
Outside of today's commission, he told 9 NEWS: "I think they're quite unscrupulous, they're focused on achieving results in terms of sales, but they seem to have little respect for the people on the other end of the line." ;