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A disgruntled Australian launched a fiery rant against cafes that use QR codes to order, sparking a huge debate on social media.
The customer spoke after visiting a cafe in Bondi, Sydney, where QR codes were the exclusive method of ordering food and drinks.
They vented about the lack of in-person table service and criticized the cafe for having the ‘audacity’ to ask for tips through the QR system.
A customer at a cafe in Bondi, Sydney, slammed the place for asking for tips, despite using a QR code ordering system (file image)
“Nowadays, you go to a cafe in the city and most have QR codes to scan and order your food at the table. Fast, easy and convenient, right? they explained.
‘So I was in Bondi at a beach cafe. They didn’t have table service, where a waiter would take your order, just the QR code.
“So I mention it, I place the order, I get ready to pay and the cafe had the absolute audacity to ask me if I would like to leave a tip.
“Right now I haven’t had any interaction with anyone and I’m thinking, ‘What nonsense.'”
The customer then offered some advice to cafes switching to a QR code ordering system.
“If you switch to technology and your staff doesn’t interact with customers while they are seated and placing their orders, don’t be so rude as to ask those customers to leave a tip,” they said.
‘So that? I paid $9 for a fruit juice and it tasted like broccoli water mixed together. What the fuck.
‘I sat down. I made the order myself. I might as well have cooked it myself.
‘People go out to eat because it’s an experience and they want interaction and quality customer service, not QR code service and asking for a tip before they’ve even eaten. How rude.’
The customer joked that they “might as well have cooked.” [the food] Myself’ and wondered why they should tip when there was little to no customer service involved.
Hundreds of Australians agreed.
“I used to tip for good service, or if something was really special, but asking for a tip before you take something… how do I know if it’s going to be good?” one wrote.
‘I don’t tip staff; they receive salaries. “No one should feel like they have to tip,” said another.
‘Completely agree! The entire hospitality sector needs a reset,” added a third.
‘Just like self-payment in large supermarkets. Suddenly I now work at Coles. But no one invited me to the Christmas party,” said another.
A fourth said: ‘I prefer customer service. I usually like to change/add things to a meal that can’t be done with a QR [code order]. I certainly agree with your comment about tipping.’
A fifth added: ‘I went to a bar with QR codes on the table. I walked to the bar, ordered and got my drink, walked back to my table and my friends were still trying to figure out how to order using the QR code.
However, others thought Bondi’s client was exaggerating.
‘It’s pretty simple: you can just say no to the tip. There’s no point in getting angry about it,’ said one.
‘I’m just assuming it’s a built-in feature of the QR system they use. Not necessarily the coffee asking for a tip,” wrote another.