Home Travel ‘That’s enough!’ The moment a Tui stewardess attacks a group of abusive passengers causing chaos on a service to Lanzarote

‘That’s enough!’ The moment a Tui stewardess attacks a group of abusive passengers causing chaos on a service to Lanzarote

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This is the moment a Tui flight attendant tells a group of abusive and racist passengers who were causing chaos on a flight:

This is the moment a Tui stewardess tells a group of racist and abusive passengers who were causing chaos on a flight that “enough is enough.”

She shouts: ‘This is a family flight. Everyone zip it up, zip it up and put it in your pocket. If I hear one more comment from anyone, I’ll call the pilots and they’ll call the police. I’ve had enough. Close it, close it, in that pocket; otherwise I’m on that phone.’

Her fiery outburst, applauded by those around her, was filmed by a passenger who told MailOnline Travel that the group had “caused chaos” throughout the flight and had made racist comments towards her and her fellow British-Iranian passengers, calling them “Pakis” and telling them to ‘go back to your country’.

The 2023 Christmas Eve flight from London Gatwick to Lanzarote ended for this group with a police escort to their rental car.

They then had to fly back with passengers who harassed them and claim Tui’s response has been “appalling”.

The filmmaker, whose social media handle is @Zaypip and who posted the clip to her TikTok account for the first time earlier this month, told MailOnline that while her group (her six-year-old niece, her husband, her brother and her sister) received racist abuse, from the principle “no one was happy.” with the behavior of these passengers”.

She explained: ‘They were occupying several rows, including the one immediately behind us, and their children were running down the aisle and the adults were shouting at their children and at each other.

«To begin with, the passengers on the flight did not feel comfortable. Everyone looked at them.

Her fiery outburst, applauded by those around her, was filmed by a passenger who told MailOnline Travel that the group had

This is the moment a Tui stewardess tells a group of racist and abusive passengers who were causing chaos on a flight that “enough is enough.” Her fiery outburst, applauded by those around her, was filmed by a passenger who told MailOnline Travel that the group had “caused chaos” throughout the flight.

The filmmaker told MailOnline that the group made racist comments to her and her British-Iranian travel companions, calling them

The filmmaker told MailOnline that the group made racist comments towards her and her fellow British-Iranian travellers, calling them “Pakis” and telling them to “go back to your country”.

‘We normally speak in English, but we switched to Farsi for a minute. They started calling us “Pakis” and being very rude because we changed our language. They told us bad words and we went back to our country.

‘They threatened to hit me and break my glasses. And they had been kicking and hitting our seats. Everyone was sick and tired of it. We just wanted to sit in peace and enjoy our vacation.

‘We are regular travelers and have never been on a flight like that before. The abuse continued from the beginning of the flight. The airline should have done something about it.

‘We had to wait for everyone to get off the plane. And we had to wait for the police to escort us to our rental car in case we were attacked.’

While on vacation, Zaypip’s niece and sister saw passengers harassing them during a camel ride experience, and the group panicked that they would be attacked again.

Zaypip said: “We were petrified that this group would vandalize our rental car or something.”

The filmmaker, whose social media handle is @Zaypip, told MailOnline that while her group - her six-year-old niece, her husband, her brother and sister - received racist abuse, from the start 'no one was happy with the way these passengers were.' behave'

The filmmaker, whose social media handle is @Zaypip, told MailOnline that while her group (her six-year-old niece, her husband, brother and sister) received racist abuse, from the beginning “no one was happy.” with the way these passengers were.” behave’

On the return trip, the group of harassing passengers sat around Zaypip’s group at the gate, so she alerted the staff and the flight crew was informed.

The captain told them to board first and that the plane would divert immediately at the first sign of trouble.

Tui has since been in contact regarding the incident, but Zaypip and his group feel they have not adequately addressed what happened.

She said: ‘The way the airline handled this was appalling in our opinion.

‘In a phone call they simply said “thank you for your comments, there is nothing we can do, sorry for the inconvenience this has caused.”‘

And Tui apparently described the reason for the call as a response to “potential racism.”

Zaypip added: “It wasn’t ‘potential,’ you can hear.”

In a letter to the group, Tui said: ‘We understand that you were disappointed with the service and behavior of some passengers. We recognize that you felt uncomfortable during the flight, which led you to inform the cabin crew of these customers’ behavior and we are very sorry for any inconvenience or distress this may have caused.

The incident took place on a flight from London Gatwick to Lanzarote (above), where Zaypip and his group were escorted by police to their rental car after disembarking from the plane.

The incident took place on a flight from London Gatwick to Lanzarote (above), where Zaypip and his group were escorted by police to their rental car after disembarking from the plane.

“I have ensured that the events you have brought to our attention have been fully investigated and that the experience you have had has been duly taken into account and we have passed the comments on to the relevant departments for review.”

Tui has also offered compensation of five per cent of the total flight booking cost of £500, the equivalent of £25, which Zaypip says is “equivalent to a few coffees”.

Flight attendant Jay Robert, who posted the clip on his Fly Guy Cabin Crew Lounge Network, told MailOnline: ‘We have seen countless videos showing how quickly this type of intimidation and antagonism can escalate into violent cabin fights, forcing emergency landings and disrupting hundreds of travel plans.

“In this case, it appears that the crew member initially used a calm and reasonable tone, but when that approach failed, he raised his voice to assert his authority and restore order, and maintaining that peace is exactly what we, as cabin crew, we are trained”. do.

“Sometimes we need to change course and take a firm stance to ensure passengers understand that we are in control and that any disruptive behavior will not be tolerated.”

Tui has been contacted for comment.

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