Just a few hours after Tesla launched its own auto insurance product in California on August 28, the company stopped offering price quotes and suspended access to the insurance website. But during the time that Tesla was & # 39; s insurance site used to be working and offering quotes for owners, some people were not happy with the results.
Tesla tells The edge those two things are actually related; the company says it has found "bugs" that affected some customers' price quotes, but it refused to provide more detailed details. The company says it will back up the website as soon as it is resolved, without saying when that resolution is possible.
The mini-site of Tesla for insurance was launched on Wednesday at 3 p.m., but users reported problems opening the site within a few hours. At 6:49 PM ET, the company tweeted it was "updating some Tesla insurance policies" and that the service "would be online again soon". Seventeen minutes later the company arrived tweeted again that there was an "Algorithmic update in progress". The same language will also appear if you click on the link that originally brought people to the Tesla Insurance mini site.
Both Tesla engines subreddit and that of the company owner forums to be littered with posts from people who claim to have received quotes that were higher than expected. That seems to have disappointed some owners because the company promised rates that were up to 20 percent lower than the competition. (However, most of those irritated owners have not provided evidence of the comparisons they complain about.)
The insurance offer can give Tesla a way to create larger margins with a product that does not need as much money to set up as the process of designing and producing cars. But the problem with starting a whole new part of your company is … you have to start a whole new part of your company. And sometimes new things break.