A new owner of Tesla’s most expensive Cybertruck model, the $119,990 ‘CyberBeast’, said he witnessed coolant leaking from the electric vehicle after just 35 miles.
To add insult to injury, the owner reported that Tesla customer service first told him that “they don’t cover coolant leaks under warranty,” until he went public with the episode on X, the social media site owned by the billionaire. Tesla CEO Elon Musk.
The Florida Panhandle resident’s ’emotional rollercoaster’ sparked a groundswell of public outcry after the story first surfaced at a Cybertruck owners forum last week.
“The other thing that really frustrates me,” the owner of the Florida Cybertruck continued, “is that when I picked it up, (…) the truck was very dirty on the outside and had problems on the inside.”
A new owner of Tesla’s most expensive Cybertruck model, the $119,990 (starting price) ‘CyberBeast’, said he witnessed the electric vehicle’s coolant leak after just 35 miles. Above, owner’s photo of the coolant leak, reportedly taken at a charging station in Crestview, Florida.
“The charge was 47 percent,” the owner, North Florida real estate agent Jason Jones, told the newspaper. Cybertruck Owners Club forum on the afternoon of May 8, shortly after the incident.
“I have never bought a new car without a full tank of gas,” he added. ‘What do you think Tesla?’
Jones was even more upset by the lack of interpersonal attention or consideration during the pickup of his vehicle: “I don’t have any delivery experience,” he wrote on the forum. “They said, ‘He’s there, let me know if he has any questions.'”
But the real problems began after Jones drove his new ‘Foundation series’ CyberBeast for its first 35 miles, east from Tesla’s designated pickup site in Pensacola to a supercharging station in Crestview.
“While supercharging, coolant started leaking out the back of the truck,” Jones posted on the Musk-owned microblogging site X the next day, May 9, tagging the tech mogul’s X handle and the Tesla’s official profile in its most public complaint.
Jones’ complaint about
Before taking his complaints to the company’s CEO, Jones noted that it had taken “some words” with the Tesla Service Center in Pensacola for staff to offer to send a tow truck and repair the faulty electric vehicle. Above is a photo by owner Jason Jones of the eventual trailer.
Before taking his complaints to the company’s CEO, Jones had noted that he had “some choice words” with the Tesla Service Center in Pensacola to finally get staff to offer to send a tow truck and repair the faulty electric vehicle. .
The incident occurs after a year of explosives, Pulitzer Prize-winning research by the Reuters news wire about Musk’s companies, including evidence that Tesla secretly and intentionally blamed thousands of customers to cover up known defective Tesla parts.
According to one Reuters In a report last December, Tesla documents appeared to show that auto parts manufactured by Tesla whose “defects” and “faults” were documented and tracked internally by the company’s engineers were hidden from consumers and safety regulators. .
The newswire spoke with a Tesla customer, electronics engineer Shreyansh Jain in Cambridge, England, whose new 2023 Tesla Model Y came to a dangerous and inexplicable stop with just 115 miles on the odometer.
Initially, a Tesla service representative had texted Jain to inform him that “no evidence of any external damage was found” in their initial inspection, implying that Tesla’s warranty would cover the repairs.
But the Tesla company did an about-face about a week later, sending a letter to Jain that effectively blamed him (or someone other than Tesla) for causing “external influenced prior damage to the right front suspension.”
“I thought, ‘Damn, how can metal break like that when I’m sure the car hasn’t hit anything?'” Jain told Reuters.
The case of Cybertruck owner Jason Jones this month in Florida followed a similar protocol, until Jones’ complaints propelled the case to viral prominence.
As Jones updated his followers on Very happy.’
As Jones updated his followers on Very happy.’ But critics were less pleased with an incident that required viral attention to resolve a basic vehicle problem.
“Tesla Pensacola Service Center stepped up and did a fantastic job,” Jones said. ‘They even detailed the truck for me before I picked it up. It was all covered by warranty. I am very pleased.’
But some observers in the auto industry press and on the Reddit forum r/RealTesla were more critical, noting that even the most basic of Tesla Cybertruck Warranties would have covered your initial “coolant leak” incident.
The Cybertruck basic warranty covers the vehicle for a limited warranty period of four years or 50,000 miles, whichever comes first.
‘Tesla went above and beyond and I’m very happy,’ says owner after suffering a coolant leak in a new vehicle he just drove off the dealership and TSLA initially refused service,’ a Reddit user says by Beneficial-fact-79, opined.
“These people are absolutely clueless idiots and they deserve all the bad treatment they receive from Tesla,” the user concluded.