Tesla customers have shared horror stories about paying their new electric vehicles up to $ 71,000 twice, then having their refund requests ignored.
CNBC, who first reported on the story, has spoken to multiple car buyers in Southern California who were said to have mistakenly debited large sums of money from their bank accounts by the automaker, ranging from $ 74,000 to $ 142,000.
To add insult to injury, three of the clients in question, identified as Christopher T Lee, Clark Peterson, and Tom Slattery, said that when each of them complained to the Palo Alto-based company and got their money back, they got the workaround . .
YouTuber Christopher T Lee released a video on March 27 with a screenshot of which he said Tesla charged two charges of more than $ 56,000 from his account
‘Have I just been scammed by Tesla ???’ was the title of the video posted by YouTuber Christopher T Lee on March 27, detailing how Tesla charged him over $ 56,000
Meanwhile, Tom Slattery (left) said he was also being paid double: $ 53,000 for his 2021 Model Y, and Clark Peterson (right) said Tesla charged him $ 142,000 instead of $ 71,000.
More than a week later, some were still waiting for their refund.
And it is believed that the trio of owners are not the only people who have faced this problem: CNBC reported that at least two other customers, who chose to remain anonymous, told the news agency that they too had been paid double for their new vehicles. which means that at least one of them has to deal with high fines for being overdrawn.
DailyMail.com reached out to Tesla on Wednesday to comment on the magnitude of the problem and the company’s potential efforts to address it. Tesla did not immediately respond.
Clark Peterson, of the Los Angeles suburbs, said he was excited to finally get his 2021 luxury Tesla Model Y crossover SUV, which comes with a hefty $ 71,000 price tag.
Before the vehicle could be delivered to his home last Thursday, Peterson said he had been instructed to provide his driver’s license, proof of insurance, and driving directions and bank account number so that the vehicle’s charges could be withdrawn as part of Tesla’s contactless service.
‘It’s a very impressive online process where you don’t have to talk to a human. They’re telling you they’re going to take the car to your house, ”Peterson said CBS Los Angeles.
But Peterson said he later received a call that he had doubled, with Tesla withdrawing $ 142,000 directly from his bank account without permission.
Peterson said he’s been billed twice for his 2012 Model Y crossover SUV, with Tesla taking $ 142,000 directly from his bank account.
This is Peterson’s new Tesla vehicle that cost him $ 142,000
And I said, okay, put that back and the Tesla person said, oh no, just call your bank and see if they can stop the payment. And I said it’s a bank transfer, it’s already gone and he said no, don’t call your bank and of course the money was already off our account and in Tesla’s account, ”Peterson said.
Peterson said that after multiple unsuccessful attempts to get someone from Tesla on the phone to obtain a refund, he was finally called on Sunday by a company representative who told him they were aware of the problem and sent him a call. will return the money shortly ‘. ‘
“I asked them to put that in an email, but I never got an email,” Peterson said.
Peterson isn’t alone: Tom Slattery and his family were delighted to receive their new Model Y Tesla last week.
Slattery tweeted at Tesla and founder Elon Musk about his woes
Slattery, like Peterson, was instructed to provide his driver’s information and complete payment through Tesla’s contactless delivery program, which the company adopted during the coronavirus pandemic.
Slattery opted for the automatic payment option (ACH) direct debit, put in his account and routing numbers, and authorized the payment, but the next day found that Tesla charged him $ 53,000 double, taking a total of $ 106,000 from his account without permission.
Slattery, who is currently moving his family to another state and needs readily available funds to qualify for a home mortgage, said he spent a day trying to get someone from Tesla to give him a loan. Refund, but to no avail.
After getting the runaround on the phone, Slattery drove to the Tesla Burbank location and spoke with the staff in person.
Lee, whose YouTube channel is called Everyday Chris, said he’d been saving up for a Model Y for two years
He paid for the vehicle by providing his account and routing numbers
Video shows a radiant Lee who picked up his brand new ‘dream car’ last week
“They told me to call my bank and get my bank to reverse the charge,” he said. That was not acceptable. When you write off more than $ 50,000 and a customer tells you to fix it themselves? I kept pushing. ‘
According to Slattery, one of the dealer’s employees said he has heard hundreds of customers complaining about double charges.
Slattery has voiced his grievances against Tesla on Twitter, tagging CEO Elon Musk in his sarcastic posts.
‘Things @Tesla has done for me in the last 2 days: 1) 5 digits stolen straight from my bank account, and those of at least 400 other buyers 2) not delivered the car that was promised yesterday and paid for (TWICE, like it turns out) 3) caused zero contact. Thanks, @elonmusk, ‘he tweeted.
On Tuesday, Slattery tweeted that he filed a fraud complaint with the Federal Trade Commission and also planned to file a complaint with the Attorney General.
When Musk tweeted on Tuesday that he was donating a total of $ 30 million to California schools and an urban revitalization project, Slattery retorted, “It’s nice to know my stolen money is going to charity.”
Another unfortunate Tesla customer, part-time consumer technology vlogger Christopher T Lee, took it a step further and produced a video documenting his woes.
In a YouTube video from March 27 entitled ‘Have I just been scammed by Tesla ???!’ Lee, who called a channel Every day Chris, explains how he saved up two years to buy his ‘dream car’, the 2021 Tesla Model Y.
After picking up his new car, Lee said he paid with ACH through an app on his phone, providing his account and routing numbers to complete the transaction.
Lee emphasizes in the video that he only pressed the ‘Pay’ button once, waited for the confirmation number and accepted the delivery.
“I slept like a baby, dreamed of my new Tesla … and have it for the rest of my life,” says Lee.
But when he woke up the next morning to see if Tesla had withdrawn the money, his dream turned into a nightmare.
‘Oh, they removed the money, okay! They removed it really well! He exclaims in the video. “I should have paid only $ 56,578.63 for my Model Y. … They ended up charging me twice for the car.”
He added: ‘I’m not a famous YouTuber. I don’t have that much money lying around. So I literally run out of money in my bank account now. ‘
Lee said he spent hours trying to reach someone at Tesla. When he finally got to a representative, he was told there was no evidence that he had been charged twice.
Lee said he was urged to contact his bank even though the money was immediately debited from his account.
He later got an email address from Tesla’s finance department and eventually got an employee on the phone to explain what had happened. He is still waiting for a refund.
“It was so quick for them to get the money out of my account, but it will take much longer to get the money back into my account,” said Lee.