A Target customer has gone viral after claiming a self-checkout machine ‘ratted her out’ for exceeding the 10-item limit.
Sandra, who goes by the handle @iamsandraav, said in a TikTok video who visited his local store in Texas and decided to use self-checkout since there were lines at all the registers.
Most Target stores limit self-checkout lines to 10 items or less, under new rules introduced last year.
Despite having more than 10 items, Sandra said she hurriedly began scanning them before an employee noticed her.
“Well, there’s no need to hurry, there’s no need to get caught, because the damn machines gave me away,” he said.
Sandra claimed that once she scanned the eleventh item, an alarm went off on the machine.
“I jumped,” he said, “I got scared.”
He added: “I’m never going to show my face there again.” But anyway, in case you don’t know, if a record says 10 items or less, it’s 10 items or less, or you’ll be embarrassed.’
A Target customer has gone viral after claiming a self-checkout machine ‘ratted her out’ for exceeding the 10-item limit.
Some commenters on the video also claimed this had happened to them: ‘Okay, mine did that and I kept scanning. It was fired at least 3 more times. (It had 13 items),’ said one.
A Target spokesperson, however, said The daily point that wouldn’t have sounded an alarm when he scanned the extra item.
“Our self-checkout systems do not trigger an alert if more than 10 items are scanned,” they said.
Sandra confirmed to the outlet in a statement that she could still purchase the items and said the alarm could have been caused by her not scanning an item correctly.
‘I just want to clarify that I was able to complete my purchase of more than 10 items. “A lot of people seem to be under the impression that I couldn’t move on,” he said.
‘I’m also not sure if that’s what triggered the sound, as other employees have said that the sound can activate if you scan items too quickly or if you think you didn’t scan something.
“I have terrible anxiety, so I completed my purchase and then left,” she added.
Target introduced new rules limiting the number of items customers could purchase in self-checkout lines last year.
A Target spokesperson said no alarm would have gone off when it scanned the additional item.
Most Target stores limit self-checkout lines to 10 items or less, under new rules introduced last year.
The retail giant made the change in many stores in a bid to speed up the purchasing process for customers and try to reduce long queues that can form in-store.
But some companies have said self-checkout lanes encourage theft, while others have eliminated them entirely.
Hy-Vee, which has about 300 stores primarily in the Midwest and South, has completely replaced self-checkout lanes with staffed lanes in some locations.
Others have created express lanes, imposing a 12-item limit at kiosks.
Bosses say they “want to deliver a better customer experience in a number of our stores by bringing back face-to-face interaction with our employees.”
Some experts say it’s also likely due to increased crime.
“Most of the reduction in self-checkout systems is due to retailers’ concerns about theft,” retail expert Neil Saunders of Global Data told DailyMail.com.