callers

BT callers still face 30-minute wait for fault line

November 22, 2022

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Left On Hold: Customers Calling Bt’s Fault Helpline Still Face Delays Of Up To 35 Minutes To Speak To An Adviser

BT callers still face 30-minute wait for fault line despite firm’s bid to pick up phone within 60 seconds By…

BT helpline callers STILL going through 45-minute wait

November 16, 2022

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On Hold: In Three Calis To Bt’s Helpline At 10Am, Midday And 2Pm, The Average Wait Was Found To Be 41 Minutes

BT helpline callers STILL going through 45-minute wait regardless of agency’s declare half of calls are answered inside 60 seconds…