T-Mobile is laying off “a little less” than 7 percent of its workforce, affecting some 5,000 jobs in the company. The measure will primarily affect workers in corporate, administrative and technology roles, while those in retail or customer service positions will not be affected.
“What it takes to attract and retain customers is materially more expensive than just a few quarters ago,” writes CEO Mike Sievert in a memo to employees, adding that its existing strategies are not sufficient to “meet these changing customer expectations in the future.” In addition to the layoffs, Sievert says the company will have to work to “re-prioritize” its work and “get value for every dollar” while dealing with rising costs.
T-Mobile doesn’t expect any more company-wide layoffs in the “foreseeable future,” Sievert says. The airline will complete layoff notices by the end of September and will also offer affected employees severance pay based on seniority, along with 60 days of minimum transitional leave.