A flight attendant is praised for carefully helping a deaf teenager who is flying alone for the first time and gives her a detailed handwritten note with important information about the aircraft.
Ashley Ober and her mother Loretta praised the Delta employee, only known as Janna, because he was so conscientious.
16-year-old Hagerstown, Maryland, said she will & # 39; cherish & forever & # 39; because it is a sentimental reminder of the independence she felt when she first traveled alone.
Cherish: Ashley Waiter, 16, who is deaf, said she will & # 39; cherish & # 39; who was given her by a friendly stewardess and explained everything she needed to know
Independence: The native Maryland flew alone for the first time, so the Delta employee's action helped her relieve her nerves
Ashley, who was born deaf, remembered WJLA with the help of an interpreter that she was determined to come from Baltimore to Rochester, New York via the often chaotic international airport John F. Kennedy.
& # 39; I'm nervous because, what if I miss my flight or don't know where to go and switch, & # 39; said Ashley through Neil, an American sign language (ASL) interpreter.
& # 39; I mean JFK is such a large airport, so I didn't know where to go, & # 39; she said and described her nerves before taking off.
Loretta was nervous and wanted to help her daughter, but Ashley was determined.
& # 39; I wanted to be independent. I know I can do it alone, & Ashley told the outlet.
At Baltimore / Washington International Airport, Loretta dropped off Ashley but waited anxiously outside.
& # 39; I said, "Are you sure?" and she said, "Yes. I'm fine," said her mother.
Praise: The Delta stewardess, Janna, was praised for her thoughtful actions when the pictured note was shared with Twitter
& # 39; I waited, looked at my phone and thought I had to leave, do I have to wait? And then the light came on my phone, & Loretta said.
Her phone had beeped with a photo message from Ashley showing a note from a flight attendant.
The detailed note contained everything that Ashley had to be aware of during the flight – from where the reading light was located to how to access emergencies.
It was signed by a flight attendant who identified herself as Janna.
& # 39; I really felt relieved. I felt more at ease, & Ashley said about receiving the instructions.
Loretta was enthusiastic and posted it on Twitter, where it quickly attracted national attention.
& # 39; My daughter, who is deaf, has taken a flight herself! The attendant gave her this note on the plane! Delta makes it great, & she said, tagging the airline in a post.
Independence: Ashley & # 39; s mother Loretta, right, was nervous about her deaf daughter who first flew alone, but insisted on asserting her independence
Relief: Loretta described the relief after Ashley, 16, sent her a photo of the flight note
Ashley was also delighted with the gesture, which gave a new sense of certainty.
& # 39; I put it in my bag, & # 39; Ashley said. & # 39; I saved it. I still have it. It is always with me – I will cherish that. & # 39;
& # 39; I just thought it was so much fun … I've never experienced that politeness before, it inspired me & # 39 ;, she added.
After hearing the moment, a Delta spokesperson said the company & # 39; proud & # 39; was on Janna.
The airline also stated that it plans to go one step further in the coming months.
Flight attendants and gate agents who can use sign language can wear a pin that says they are fluent in ASL.
& # 39; It's important for the blind to feel involved and not uncomfortable & # 39 ;, Ashley said about the new initiative.
Solo Traveler: Ashley and her mother Loretta, in the photo, were happy that Ashley & # 39; s first flying experience was so seamless – thanks to the kindness of Janna, the flight attendant
& # 39; Delta makes it great! & # 39; Loretta said when she shared the handwritten note on Twitter
Janna was praised and praised online by Twitter users.
Comfortable: Ashley, in the photo, said that Delta's new initiative makes deaf people feel comfortable while flying
& # 39; I just read this, it really brought tears to my eyes! This is what America should represent! That was amazing!
& # 39; Kudos to the flight attendant who displayed such a caring and attentive attitude. (Above and beyond), & said a female Twitter member.
A male user said: & # 39; Wonderful gesture from Delta hostess clearly showing how attentive they are to fellow travelers. I sincerely hope that other airlines will also follow this and make flying a pleasant and trouble-free experience. & # 39;
A woman who is also deaf went to the platform to share her own experience.
& # 39; I am also deaf and I saw the article about that experience. Delta is taking great steps to make everything accessible!
& # 39; Last year I went to EYF (a six-day career camp for deaf and hard of hearing high school students) and Delta placed two other deaf people in the same row and we were upgraded to Sky Priority. The flight attendants were so friendly, & she said.
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