The barista & # 39; s of Starbucks have long been notorious for misplacing customers when ordering, but last week the global coffee chain landed in hot water after a Philadelphia man claimed his Muslim name & # 39; Aziz & # 39; misspelled if & # 39; ISIS & # 39 ;.
Niquel Johnson, 40, who also bears the name Abdul Aziz and usually wears a traditional Islamic tunic, called a thobe, went to a Starbucks with a friend on August 25 to pick up three drinks.
Johnson & # 39; s full Muslim name has been translated from Arabic as & # 39; servant of the almighty & # 39; but he gave the barista name as & # 39; Aziz & # 39 ;, as he says he has been countless times in the Starbucks on Germantown Avenue.
What's in a name? Niquel Johnson (left), also known as Abdul Aziz, was furious after discovering that a Starbucks barista in Philadelphia named his name last month as & # 39; ISIS & # 39; spelled
He paid for the drinks and left, and it was only 20 minutes later that his friend Johnson pointed out that the name on the print with all three drinks & # 39; ISIS & # 39; in all capital letters.
& # 39; ISIS & # 39; is written as an acronym and stands for the Islamic State of Iraq and Syria, one of the monikers used by a violent jihadist militant group that has been causing terror in the Middle East for years.
& # 39; I was shocked first and then angry because I felt we were being discriminated against & # 39 ;, Johnson said NBC News.
Because the news about the incident has become viral on social media, Starbucks has issued a statement stating that the company has investigated the matter and concluded that the barista in question simply made a mistake spelling the customer's name.
The coffee chain also claimed that a Starbucks representative had contacted Johnson and apologized for & # 39; this regrettable error & # 39 ;.
& # 39; After research, we don't believe there was any discrimination or profiling & # 39 ;, said Starbucks spokesperson Reggie Borges.
But in an interview with The Washington Post, Johnson clarified that before he was finally offered an apology by a Starbucks representative, he was told that someone from the company was already calling his cousin named & # 39; Alora & # 39; discussed the incident and submitted it effectively equips.
The incident occurred on August 25 in this Starbucks store on Germantown Avenue, where Johnson says he had been on the road for years
It happens that Johnson says he doesn't have a cousin by that name, and that his cousins are all too young to speak on his behalf.
Starbucks representative Brian Dragone called Johnson on August 29 and admitted that he has no explanation for what happened to the mix, and apologized.
But Johnson said on the call, which was recorded and later shared with The Post, that it was too little, too late.
Bizarre turn: Johnson said a Starbucks representative told him that someone from the company had spoken to a woman who falsely claimed to be his niece and apologized to her
& # 39; No, this cannot be resolved at the moment by a simple apology. I feel that I have been discriminated against and there is no apology right now that can simply be an apology, & Johnson told him in the recording. & # 39; I just think your colleague is coming up with this story. & # 39;
Borges later told the newspaper that the confusion about the fake cousin was to blame for the delay in Starbucks's response to Johnson & # 39; s complaint.
& # 39; We thought the loop was closed, & # 39; he said.
The incident comes a year after two black men who were sitting at another Philadelphia Starbucks were taken away without ordering in handcuffs and arrested cafe employees called the police for violation.
The arrests caused a stir throughout the country and prompted Starbucks to close 8,000 of the 28,000 locations one afternoon in May 2018 to provide unconscious bias training.
Starbucks CEO Kevin Johnson mentioned what happened & # 39; objectionable outcome & # 39; and said that his company stands firm against discrimination or racial profiling & # 39 ;.
Meanwhile, Johnson says he is considering legal action against Starbucks.
& # 39; I feel like they don't take it the way it is, & # 39; he said. & # 39; You think they would have their facts in order. & # 39;
Johnson, formerly a loyal Starbucks customer, also said he would no longer buy his coffee from Starbucks.
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