Sprint announces that Virgin Mobile will be closed, all customers will be transferred to Boost Mobile
Sprint announces that Virgin Mobile will be closed and that all current customers will be transferred to Boost Mobile from February
- Virgin Mobile customers were informed of the closure of the company at the beginning of January
- All current accounts will be transferred to Boost Mobile from February
- Virgin promises that there will be no additional costs or interest rate increases related to the switch
- Customers using Paypal with Virgin must change payment methods
This week Sprint has announced that it will close Virgin Mobile and from February customers with existing contracts will be transferred to Boost Mobile.
Sprint says existing Virgin customers were notified of the change early January.
To further explain the changeover, Virgin published a FAQ page on its website promising that customers would not be charged additional costs or experience interest rate increases as a result of the switch.
After years of struggle, Virgin Mobile told customers in early January that it will close the service in February
“In most cases, your existing account with your device will be transferred to Boost Mobile and a comparable or better Boost Mobile service plan without extra costs for you,” the statement said. says.
“Your telephone number will be retained and your monthly payment date will remain the same as long as you continue to make timely payments until the transfer to Boost Mobile is complete.”
However, one change affects Virgin customers who use Paypal to cover the costs for their account.
Because Boost does not accept Mobile Paypal, Virgin says that customers using this option must set up a new payment method with a large credit or debit card.
In addition, customers who have used Virgin’s 45- or 90-day top-up payment option will choose a new payment option because Boost has no comparable option.
Sprint says that current Virgin Mobile customers will be transferred to Boost Mobile from February without additional interest rate increases or costs
Virgin proposes to use Boost’s Low Balance Autopay as a replacement option.
WHAT HAPPENS WITH MY ACCOUNT WHEN VIRGIN DISABLES MOBILE?
From February, Virgin Mobile will transfer all current accounts for its prepaid mobile services to Boost Mobile.
The company says that Boost will offer an equivalent or better service plan for the same costs as their Virgin subscription.
Customers can use their current mobile device on Boost’s networks.
Boost Mobile does not accept Paypal as a payment option, so Virgin customers who have used the service must authorize a new payment method with a credit or debit card.
Although the news could come as a shock to Virgin’s customers, mobile market analysts knew that Sprint’s subsidiary had been struggling for some time.
“No energy has been put into Virgin in recent years,” said Jeffrey Moore, an analyst at Wave7 Research. FierceWireless.
“Virgo is a dying lemon on the vine.”
In 2017, Virgin Mobile made headlines when it tried to breathe new life into its flagship company by becoming an iPhone-only provider.
“By the time this dubious experiment ended in August 2018, Virgin Mobile had alienated its existing Android customers,” said GlobalData Tammy Parker, “and the fact that it continued to sell Android devices despite the stated iPhone-only strategy confused potential customers, all of whom caused irreparable damage to the brand. “