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Sonos CEO apologizes for the decision to eliminate support for senior speakers

Sonos boss Patrick Spence apologized for his company’s decision to cut old speakers for future software updates.

The US-based audio firm announced earlier this week that it would stop sending software updates to several of its products starting in May.

Spence was forced to issue a statement after many dissatisfied customers complained about the decision.

He admitted that the company “did not do well” and that senior speakers “will continue to work as they do today” after the May cut.

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Sonos boss Patrick Spence (pictured) apologized for his company's decision to prevent older speakers from receiving software updates in the future

Sonos boss Patrick Spence (pictured) apologized for his company’s decision to prevent older speakers from receiving software updates in the future

Sonos customers criticized the 'irresponsible' decision of the US-based audio firm. UU. To refuse support for their older speakers, calling it 'total misfortune'

Sonos customers criticized the 'irresponsible' decision of the US-based audio firm. UU. To refuse support for their older speakers, calling it 'total misfortune'

Sonos customers criticized the ‘irresponsible’ decision of the US-based audio firm. UU. To refuse support for their older speakers, calling it ‘total misfortune’

WHAT SONOS SPEAKERS ARE AFFECTED BY CHANGE?

The audio maker recently announced that it will stop sending software updates to several of its products starting in May.

Affected models include:

  • The player of the original zone
  • Connect and Connect: Amp: all versions range from 2006 to 2015
  • The first generation Play: 5
  • CR200
  • Bridge launched in 2007

We have heard you. We didn’t get it right from the beginning, “Spence said in a blog post on the Sonos website.

He continued: ‘Rest assured that in May, when we finish the new software updates for our legacy products, they will continue to work as they do today.

“We are not blocking them, we are not forcing them to obsolescence, and we are not removing anything.”

The CEO acknowledged the high cost that customers paid for their speakers and said “we intend to honor that investment as long as possible.”

“While Sonos legacy products will not get new software features, we are committed to keeping them updated with bug fixes and security patches for as long as possible,” he adds.

Your original Zone Player, Connect and Connect: Amp, all of which were released in 2006 and include versions sold until 2015, will be affected by the movement.

The first generation Play: 5 and CR200, both released in 2009, as well as the 2007 Bridge will also not receive software updates or new features.

Customers were angered by Sonos’ decision to eliminate support for legacy devices.

The company cited speakers as “stretched to its technical limits in terms of memory and processing power” as the main reason for the decision.

But customers were disgusted for this reason.

“I feel disappointed by a company in which I have invested a lot of money,” Birmingham-based PA Paul Beebe, who bought a Play: 5 speaker for £ 400 less than three years ago, told PA news agency.

“It will certainly make me think twice before extending my system, especially since now many other manufacturers have updated in terms of grouping the audio between a group of speakers, which was something quite exclusive to Sonos.”

Beebe, who has several other mixed-age speakers, said he had been thinking of adding a speaker to his bathroom, but that he would now ‘reconsider’ after the Sonos announcement.

“I’m pretty upset, people keep audio equipment for years and years, usually.”

People with multiple Sonos speakers that include one of the affected products will also be affected by their system

People with multiple Sonos speakers that include one of the affected products will also be affected by their system

People with multiple Sonos speakers that include one of the affected products will also be affected by their system

Sonos said customers will be able to continue using their 'legacy' products after they stop receiving software updates, but warned that 'some functionality will be affected over time'

Sonos said customers will be able to continue using their 'legacy' products after they stop receiving software updates, but warned that 'some functionality will be affected over time'

Sonos said customers will be able to continue using their ‘legacy’ products after they stop receiving software updates, but warned that ‘some functionality will be affected over time’

Andy Powell, another UK client, told PA that he was “greatly disappointed.”

“I was a fan, one of the first to adopt and even a defender who promoted them to others,” he said.

“But with this and the whole” recycling “problem a few weeks ago, trust is gone and I will definitely look elsewhere.”

Sonos said customers will be able to continue using their ‘legacy’ products after they stop receiving software updates, but warned that ‘some functionality will be affected over time.’

People with multiple Sonos speakers that include one of the affected products will also be affected by their system.

“As changes in technology are made in the future, particularly by the music service and voice partners, access to certain services or functions may be interrupted,” said Sonos.

“An example would be a music service partner that issues a new update that is not compatible with legacy software.”

The firm offers its current customers the option of switching to a new Sonos product in exchange for a 30 percent discount.

To take advantage of this offer, the old device must first be placed in its so-called ‘recycling mode’, which means it will be deactivated and will no longer work.

Last year, Sonos offered owners of outdated products a similar ‘recycling’ program, but this was criticized for being less environmentally friendly than allowing speakers to be reused.

For those who cannot take devices to an electronic waste facility, Sonos has said it will pay shipping costs for the affected items sent to the company for recycling.

The audio maker had announced that it would stop sending software updates to several of its products as of May, which has angered some customers.

The audio maker had announced that it would stop sending software updates to several of its products as of May, which has angered some customers.

The audio maker had announced that it would stop sending software updates to several of its products as of May, which has angered some customers.

In a statement, Sonos said he made the decision because older devices had “extended to their technical limits in terms of memory and processing power.”

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