Woolworths shoppers have shared their surprise after the supermarket confirmed a big change to its deli counter.
Items purchased in-store at the deli counter, such as freshly shaved ham, bacon and chicken, will no longer be available for online delivery orders.
Customers are voicing their frustrations over the controversial move, calling it “ridiculous” and “unfair.”
“For the last three weeks I haven’t been able to order anything fresh from the deli for home delivery and can only order pre-packaged brands,” said one shopper.
‘Has anyone else experienced this? Is there a solution or should I just switch to Coles? I can’t purchase any of these through boot pickup or delivery, BUT they are all available if I shop in store!
Disgruntled shoppers have vented their frustrations at Woolworths, which is why it is no longer offering deli items for online delivery.
Another customer had the same problem and asked, “Does everyone know we can’t get deli items delivered?”
“The last few weeks we couldn’t get anything and we had to ask the family to go to Woolworths and buy us something.”
A Woolworths spokesperson told FEMAIL the move was part of a review the company is implementing.
“We are listening to customer feedback and are always looking for ways to improve the freshness of the deli products we have for home delivery,” they said.
‘We are carrying out a review of our delivery processes so we can continue to ensure we provide the best offer to our customers. Wherever we can, we will offer customers a suitable alternative if their preferred option is not currently available.”
A Woolworths spokesperson said the move was part of a review being carried out: “Wherever we can, we will offer customers a suitable alternative if their option is not currently available.”
However, many Australians did not agree with the change.
“It’s not fair to disabled people who can’t go to stores,” one woman noted, and another said, “That’s ridiculous.”
‘When there are things you can’t order, what’s the point?! If you have to buy a couple of items, you might as well get it all while you’re there,” wrote a third.
“It’s a problem for me because we live in a semi-rural area and I don’t drive, which limits my options,” complained a fourth.
Some online shoppers said they could still purchase deli items when using driver partners like DoorDash and Uber, where personal shoppers go to the store and personally select the order.
Not everyone was happy with using a delivery partner for their purchases, as food is not refrigerated during transport.