To order? Shocking survey shows that almost 30 percent of delivery people have taken a bite out of your food
- US Foods distributor interviewed 2,015 Americans about delivery and pick up
- The results showed that 28 percent of the delivery people were on snacks
- Only 21 percent of customers suspected their orders were stolen
- Of those who have responded 85 percent, sealed labels want deliveries
According to a new survey, more than a quarter of the deliverers gave in to snacking on a customer's pickup order before it was delivered.
The purpose of the US Foods survey was to gain insight into the habits and issues of consumers using popular food delivery apps, but instead revealed troubling behavior in the on-demand delivery industry.
It was estimated that 28 percent of the deliverers admitted stealing a bite of orders en route to customers, while only 21 percent of customers suspected it had happened to them.
In the survey among both delivery people and customers, US Foods interviewed 2,015 Americans to find out what is really going on when people order.
US Foods food retailer interviewed 2,015 Americans about delivery and collection. A file photo is shown of the food being delivered
The people in the survey were asked: & # 39; If you ordered a hamburger and fries and the delivery person grabbed a few fries along the way, how angry would you be? & # 39;
Respondents were asked to rate their response on a scale of 1 to 10, with 1 & # 39; no problem & # 39; was and 10 & # 39; absolutely unacceptable & # 39; used to be.
The average response rate was 8.4, clearly aimed at people who are more upset than neutral when it comes to food theft.
The results showed that 28 percent of deliverers admitted stealing orders, while only 21 percent of customers suspected this had happened to them
This is not something people want to take a risk on, as 85 percent of respondents say they want restaurant to use sealed labels in deliveries to ensure that every bite comes into their mouths. A file photo of collection is displayed
This is not something people want to take a risk on, as 85 percent of respondents say they want restaurant to use sealed labels in deliveries to ensure that every bite comes into their mouths.
However, this was not one of the top complaints from customers.
The main concern was food that was not warm enough on arrival, or fresh enough, that 17 percent of people marked it as a constant irritation.
Next deliveries were the following, reported by 16 percent of respondents, followed by 12 percent bothered by incorrect orders.
On the other hand, at least 60 percent of the deliverers complained that they were not tipped well or not at all.
They also don't like it when food is late, with 52 percent that items that were not ready on time at the restaurant were a repeated concern.
And about those incorrect orders, 39 percent of delivery people said they were consistently irritated by unclear customer instructions in the app.
However, this was not one of the top complaints from customers. The main concern was food that did not arrive hot enough or apparently not fresh, which marked 17 percent of people as a constant irritation
According to the survey, the average person has two apps for delivering food, and he goes back and forth between using the two.
The most used apps were Uber Eats, Grubhub, DoorDash and Postmates, in that order.
US Foods is a leading distributor of food services in the United States.
The company provides both food products and technological services to around 250,000 restaurants and food service operators throughout the country.
The company also has 14 food processing facilities.
According to the survey, the average person had two apps for delivering food, and he goes back and forth between using the two. The most used apps were Uber Eats, Grubhub, DoorDash and Postmates, in that order. US Foods is a leading distributor of food services in the United States
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