Ryanair's new carry-on policy not to take passengers free small suitcases free of charge is in violation of the law, claiming a Spanish consumer rights group.
FACUA Consumidores and Acción claim that the airline's new system, which will take effect from November 1, is simply a way to earn more money and get the millions of euros paid after a recent strike action.
It states that customers can take all hand baggage free of charge to an aircraft, but the Dublin-based airline has the claims as & # 39; clearly false & # 39; labeled.
The new luggage label from Ryanair to free passengers not to carry free small suitcases, is in violation of the law, a Spanish group of consumer rights has claimed
The consumer watchdog quotes the Spanish Aviation Act, which allows people to take all hand baggage free of charge.
The only exception, he says, is that the device or object is too heavy or too large in relation to the size of the aircraft, in which case the personnel can take it.
FACUA quotes article 97 of the & # 39; Ley de Navegación Aérea & # 39; as a statement: & # 39; The carrier is obliged to carry free of charge in the cabin, such as hand luggage, the objects and packages that the traveler has with him.
& # 39; The only exceptions to refusing transport are security reasons, linked to the weight or size of the object, in relation to the characteristics of the aircraft.
The group has warned that Ryanair may violate the rules and has asked the Spanish government to intervene.
But reluctant to the allegations, Ryanair says: & # 39; These statements are clearly incorrect. No airline allows all passengers to bring all their suitcases into the plane. & # 39;
According to the new rules, all Ryanair passengers must pay from November for every bag that does not fit under the front seat
WHAT IS THE BAGAGE POLICY OF RYANAIR?
Even experienced pilots find Ryanair's baggage policy confusing, so here's what you need to know.
The point of confusion with the policy centers surrounding the courier's claim that each customer has one "two free carry-on baggage allowance & # 39; is awarded.
This requires clarification, because what the airline actually means is that all customers can bring two free carry-on bags to the airport and to the gate, but that the larger of the two bags will be transferred to the hold at the gate. .
Unless a & # 39; priority boarding & # 39; fee is paid.
Priority boarding can be purchased at the time of booking the flight for £ 5 or £ 6 on selected routes. It can be added for £ 6 or £ 7 on selected routes up to 30 minutes before the scheduled departure time on the Ryanair app.
From 1 November, however, luggage policy will change again.
Passengers without priority on board want to carry a second large bag, will have to pay between £ 8 and £ 10 to check in a bag up to 10 kg or £ 25 for a bag over that weight (but no more than 20 kg ).
However, if a passenger chooses to pay for boarding with priority, which costs between £ 6 and £ 8, they can still carry two bags on board at no additional cost.
All passengers may still have a small personal bag & # 39; take on board, which is placed under the front seat.
According to the new rules, all passengers must pay from November for every bag that does not fit under the front seat.
The current bag policy stipulates that unless a passenger has paid a nominal fee for priority boarding & # 39 ;, if he drives to the gate with a bag larger than 35 cm x 20 cm x 20 cm, this without extra costs are placed in the hold.
But since November, Ryanair has said that passengers who want to carry a large bag have to pay between £ 8 and £ 10 for a piece of baggage up to 10 kg or £ 25 for a bag over that weight (but no more than 20 kg).
The fee must be paid during booking or at check-in – and the bag must be checked in.
If a passenger with a bag goes too far to the gate to be considered as hand luggage, £ 25 will be charged to gatebag.
However, the priority rules for Ryanair remain the same. If a passenger chooses to pay this, which costs between £ 6 and £ 8, they can still carry two bags on board at no additional cost.
All passengers may still have a small personal bag & # 39; take on board, but it must be small enough to be placed under the front seat.
Ryanair said it would increase the size of small hand luggage that is still free to take on board from 14 to 20 liters.
The airline has already changed the baggage policy twice this year and says that the latest changes were necessary because too many passengers with big bags arrived at the gates and were delayed in the hold.
Ryanair added: "Our new affordable £ 8 x 10kg-checked bag (compared to the current £ 25 x 20 kg checked bag) means that the income from checked bags is likely to drop as we make more savings for Ryanair. customers. & # 39;