Royal Mail asks the most successful executives to help improve the worst performing delivery offices
Royal Mail has asked the most successful executives to help improve the worst performing delivery offices.
Chief executive Simon Thompson has told investors he hopes to narrow the huge gap between the best and worst performing of its 1,200 delivery offices.
The 500-year-old company assesses each office on metrics, including productivity and quality of service.
Room for improvement: The 500-year-old company assesses each office on measures such as productivity and quality of service
Thompson said he has asked employees in “places where we have great, very trusted relationships” to spend time in “less great” offices to make changes.
It’s part of a broader plan by the former Apple CEO to “build trust” within the organization, where he seeks to eradicate longstanding bullying problems.
Speaking at Royal Mail’s AGM, he said: ‘All our activities must contribute equally… I understand that none of our activities are exactly the same and as humans we can all do things better than each other.
“But the performance difference between our best and worst surgeries is just too big.” The company has tried new working methods to reduce administration for managers to free up time to spend with their teams. After a trial in Sale, Manchester, the system will be rolled out at the end of October.
The company is battling the impact of the ‘pingdemic’ and has warned customers in 14 areas to expect delays.
Chairman Keith Williams also said the company plans to appoint someone from an ethnic minority to a board member “within a month or so” to improve diversity.