Heartbreaking images show that older Queenslanders are sitting outside their care home after being evicted Thursday without a pardon – waiting for a new place to live.
The abrupt closure of the Earle Haven old people's home in Gold Coast forced the evacuation of 70 elderly residents who require a high level of care, including many with dementia.
Patient records, medication and even cleaning supplies were stripped from the factory in the shock strike, which led to a large-scale medical emergency.
Disaster management plans, usually triggered by cyclones and floods, had to be implemented to restore order and treat patients.
Elderly patients stayed on the road, waiting for a place to live after their high-care nursing home was stripped of medication, patient records and cleaning supplies on Thursday.
Older residents, many with dementia, were evacuated from the Earle Haven Retirement Village in Nerang on the Gold Coast
People Care, the owner of the village, is involved in a dispute with the medical contractor HelpStreet, who is trusted to serve the elderly care department.
People Care terminated the contract with HelpStreet and said it gave the contractor until August 9 to vacate the property, but HelpStreet & # 39; decided to leave earlier & # 39 ;.
It says People Care didn't pay for its services, so employees were told not to stand up for work on Thursday.
Health Minister Steven Miles has demanded a probe by federal regulators and has accused both the owner of the Nerang owner and the parent-care contractor of walking on 70 high-care residents.
& # 39; It should never have happened & # 39 ;, Miles told reporters on Friday.
# There is no excuse for taking their patient records, no excuse for taking their medicines, for taking their mop buckets, for taking the gloves that staff would use to help them with toilet and shower .
& # 39; The behavior here, whoever is responsible, is simply disgusting. & # 39;
He said that patient records disappeared, causing paramedics and doctors to crawl behind each other to know how to best treat and care for residents.
& # 39; As I understand it, storage space after storage space was erased from anything that could be considered valuable.
& # 39; Our health workers had to reconstruct health history and medication requirements for residents to stabilize them and provide their care needs. & # 39;
Employees were told not to come to work on Thursday and it is claimed that the subcontractor responsible for staff stripped the property of something valuable
Shocking images show files around offices, with moving boxes set up nearby
Cabinets full of cleaning products and medical supplies were cleared in the dramatic evacuation
Photographs from inside the nursing home show files dumped on the floor, cabinets emptied and necessary equipment, including boxed gloves, ready to be taken.
Mr. Miles said the police would see if there were any criminal offenses.
He said that federal elder care supervisors should determine how a commercial dispute led to giving up vulnerable older people.
& # 39; At the end of the day, they are in charge of taking care of 70 odd vulnerable Queenslanders, earning a profit from taking care of 70 odd vulnerable Queenslanders and whatever their internal disputes are, there is no excuse for simply going out to walk. & # 39;
Mr. Miles unveiled a threefold 0 call on Thursday afternoon and triggered a large-scale disaster response, attracting dozens of Queensland Health paramedics and staff to treat distressed residents, many of whom suffered from dementia.
Dr Jeremy Wellwood of Gold Coast Health said that around 2 p.m. he heard what was happening at the center and it soon became clear that the safety of the patient was at risk.
& # 39; There was insufficient staff to take care of the patients & # 39 ;, he told reporters on Friday.
& # 39; Our priority was to ensure that these vulnerable elderly people were safe and adequately cared for. We are so grateful that we have found other locations for them. This was a huge undertaking to transfer this number of patients. & # 39;
The evacuation led to a response to a disaster to take action, similar to what would be done in the event of a flood or cyclone
Queensland Health Minister Steven Miles (right) said there was no excuse that justified the actions of the subcontractor
Some staff members refused to follow the stop work order, and others who had previously worked there showed up to help (pictured is an elderly resident leaving the nursing home)
The Queensland Nurses Union has scenes from & # 39; pandemonium & # 39; described, with some of the staff being ordered to leave the facility because medical equipment was removed.
Union Secretary Beth Mohle said it was an unprecedented failure in the elderly care system, despite the fact that some staff members refused to leave and others who worked there showed up to help when they heard what was happening.
According to Richard Colbeck, the US Secretary of Health, it seems that a subcontractor who is familiar with feeding, feeding and supporting the high care residents of the house has withdrawn all services without notice and has cleared the place.
"I will be looking for the full power of action on those who put the residents of Earle Haven in such a terrible position – it's just unacceptable," said Senator Colbeck on Friday.
Lorraine Cook, whose husband John Cook had lived in the facility for two years, said there were many problems before Thursday and that she had made official complaints about the slipping state of his care.
& # 39; They got chicken that was not well cooked, it was still pink, fish that was not well cooked, pieces of pizza burned, not enough to feed a cat, & # 39; she said.
In the hours before residents were evacuated, Mrs. Cook said HelpStreet had removed food, medicines, patient records, computers, furniture, and even pots and pans from the site.
Despite the problems, Mrs. Cook said she still wanted John to return to Earle Haven because she fears he will not get the high level of care he needs in the facility to which he has moved in the meantime.
All residents have moved to other facilities on the Gold Coast.
Even cleaning supplies, such as gloves, were taken from the nursing home in what Queensland Nurses Union Secretary Beth Mohle said a & # 39; unprecedented failure & # 39; was in the system
Leading Age Services Australia CEO Sean Rooney says the abrupt closure of the Earle Haven Retirement Village on the Gold Coast was unprecedented and unacceptable.
& # 39; This is a call to the elderly care system & # 39 ;, he told AAP on Friday.
& # 39; We must ensure that it has sufficient resources and we need an early warning system. & # 39;
According to the government's annual report from the Aged Care Financing Authority, 44 percent of elderly care providers were loss-making in 2017-18, compared to 32 percent in 2016-17.
There was also a notable & # 39; continuing decrease in the number of residential caregivers who reported that they were planning to rebuild or upgrade their facilities & # 39; and smaller providers, especially in rural areas, increasingly tried to leave the industry due to financial pressure, the report said. .
& # 39; Many of the developments in 2017-18 present challenges in terms of achieving the goal of a financially viable, stable, efficient, responsive and sustainable industry that provides high-quality elderly care services & # 39 ;, says the report .
Mr. Rooney said that elderly care providers need an urgent influx of resources, while the Aged Care Royal Commission formulates its recommendations for a long-term solution to the many problems in the sector.
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