RBS is the worst offender when it comes to dealing with PPI complaints, where a quarter of customers are not satisfied
Fiona Parker for the daily mail
Royal Bank of Scotland is the worst bank for dealing with PPI complaints, reveals new research.
Almost one in four customers said that they found the process difficult, according to consumer group Which?
Britain's largest construction society, Nationwide, was rated worst, almost one in five (19 percent) reported a challenging experience.
Almost one in four RBS customers said they found the PPI complaints process difficult
Lloyds Banking Group followed, with 18 percent of customers claiming that the process was cumbersome.
HSBC provided the simplest service, according to a survey of 609 people. Victims of the PPI misuse scandal have until August 29, 2019 the time to claim compensation.
Gareth Shaw, which? money expert, says: & # 39; It is frustrating that some banks seem to make it more difficult than it should be and claim management companies have also abused this. & # 39;
Lloyds, Nationwide and RBS say they are committed to helping customers with PPI complaints and encouraging customers with difficulty to fill in the forms to call them.
A spokesperson for RBS says: "We have made a number of improvements to our PPI complaints process, including improving the way customers can contact and support that is available."