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Qantas passengers refuse to check-in luggage after disturbing video of Swissport baggage handlers

Hand baggage fees are expected to rise further after a disturbing video of baggage handlers dumping Qantas passengers’ belongings sparked outrage across the country.

Travelers have vowed to avoid checked bags and test limits on carry-on baggage restrictions as airlines and airports prepare for their busiest travel period of the year over the Christmas period.

Recent research has revealed a growing reluctance among passengers not to check baggage due to rising mishandling rates and rising costs.

Concerns have been renewed after shocking images emerged of baggage handlers carelessly tossing passengers’ luggage onto a conveyor belt at Melbourne airport.

The trio has since been retired. like Qantas and Swissport Australia ground handling service launch an urgent investigation into his conduct.

Hand Baggage Fees Are Set To Soar As Travelers Express A Growing Reluctance To Check Luggage (Qantas Cabin Crew Pictured)

Hand baggage fees are set to soar as travelers express a growing reluctance to check luggage (Qantas cabin crew pictured)

The images, which quickly went viral around the world, sparked widespread outrage, with many travelers vowing never to check their luggage again.

Transport Workers Union national secretary Michael Kaine understands the fury of commuters but has come to the defense of Swissport workers who are “under extraordinary pressure” in an environment of low pay and understaffing.

A recent TWU survey of 165 workers revealed that 75 percent of Swissport workers will consider leaving the industry if concerns about wages, massive staff shortages, conditions and safety are not addressed.

“Ultimately, the only way for the traveling public to have peace of mind that they will receive quality service at our airports is for the federal government to address the structural issues in this industry,” Kaine said. the aussie.

“Instead of obscene executive salaries, we need a ‘safe and secure skies commission’ to refocus aviation for the benefit of customers and workers.”

Qantas insists that the airline has seen a 15 per cent increase in checked baggage compared to pre-Covid levels and that its mishandled baggage rate remains at six per 1,000 bags.

A recent International Air Transport Association survey of more than 10,000 travelers worldwide revealed that more than 40 percent had experienced mishandled baggage in the past 12 months.

About 80 percent said they would be more likely to check the bag if it could be tracked, while 50 percent have used or would be interested in using an electronic bag tag.

Three Baggage Handlers Who Were Caught Carelessly Tossing A Passenger'S Luggage Onto A Conveyor Belt Have Been Recalled.

Three Baggage Handlers Who Were Caught Carelessly Tossing A Passenger'S Luggage Onto A Conveyor Belt Have Been Recalled.

Three baggage handlers who were caught carelessly tossing a passenger’s luggage onto a conveyor belt have been recalled.

Travelers Have Become More Reluctant To Not Check Baggage Due To Rising Mishandling Rates, Costs And Environmental Concerns (Passengers At Sydney Airport Pictured)

Travelers Have Become More Reluctant To Not Check Baggage Due To Rising Mishandling Rates, Costs And Environmental Concerns (Passengers At Sydney Airport Pictured)

Travelers have become more reluctant to not check baggage due to rising mishandling rates, costs and environmental concerns (passengers at Sydney airport pictured)

Travel technology company Amadeus has identified baggage-free travel as one of the top five travel trends for 2023.

This is not only due to checked baggage costs, but also because travelers are becoming more conscious of their carbon footprint.

Vice President of Global Corporate Marketing Daniel Batchelor expects this trend to grow and evolve.

“Multiple carts loaded with designer luggage is no longer a status symbol, quite the opposite,” he said.

“Hotels and resorts are increasingly offering rentals of bulky items, such as sports equipment and workout clothes.

“On top of this, travelers are looking to purchase local destination essentials, supporting and engaging with the community in the process and further ensuring they have meaningful travel experiences.

Travel Technology Company Amadeus Has Identified Baggage-Free Travel As One Of The Top Five Travel Trends For 2023

Travel Technology Company Amadeus Has Identified Baggage-Free Travel As One Of The Top Five Travel Trends For 2023

Travel technology company Amadeus has identified baggage-free travel as one of the top five travel trends for 2023

Flight Center Corporate Traveler managing director Tom Walley also revealed that savvy travelers avoid checking their bags to help reduce the risk of any issues.

“Business travel is an all-encompassing undertaking, typically jam-packed with meetings and events, leaving little to no time to file a baggage claim or shop for new clothes if luggage doesn’t arrive,” he said. corporate traveler.

“To navigate in the current climate, it’s a good idea to use carry-on luggage whenever possible. Fortunately, there are countless ways executives can pack lightly and strategically to avoid checked baggage.”

Mr. Walley urges travelers to pack up to the maximum carry-on weight, pack multi-use items and wear their bulkiest clothing for the flight.

Meanwhile, Qantas and ground handling service Swissport Australia have launched an investigation into his captured conduct at Melbourne airport.

Qantas said the behavior was “not acceptable”, while a Swissport spokesman added that immediate action had been taken against the men.

Staff Filmed Dumping Travelers' Luggage Have Been Fired As Qantas And Ground Handling Service Swissport Australia Launch An Investigation Into Their Conduct.

Staff Filmed Dumping Travelers' Luggage Have Been Fired As Qantas And Ground Handling Service Swissport Australia Launch An Investigation Into Their Conduct.

Staff filmed dumping travelers’ luggage have been fired as Qantas and ground handling service Swissport Australia launch an investigation into their conduct.

“Swissport trains and manages all staff to handle customer possessions with care and diligence,” they said.

“The actions of the staff in the video appear to have contravened those service level standards.

“As a result, the personnel in question have been removed pending an urgent investigation.”

In the footage, a handler is seen lifting a bag over his head before hitting it with such force that it bounces, much to the amusement of his co-worker.

The same handler then tosses a small suitcase several feet into the air and over the belt, as if shooting a basketball.

At least two bags were thrown off the conveyor belt, disappearing from view, with no worker seeming to care.

The video was uploaded to TikTok on Friday, where it racked up more than 590,000 views, with many appalled by the lack of attention to travelers’ luggage.

One TikTokker asked “is this like a competition for who can destroy luggage the fastest?”, while another stated that the workers “should be fired on the spot.”

1670122908 689 Qantas Baggage Handlers Stood Down As Investigation Into Swissport Contractors

1670122908 689 Qantas Baggage Handlers Stood Down As Investigation Into Swissport Contractors

One TikTokker asked “is this like a competition over who can destroy luggage the fastest?”, while another stated that the workers “should be fired on the spot.”

‘You got to be kidding! I bet they would kick a scandal if someone treated their stuff this way,” said another.

“Actually, it would take more effort to pick it up and forcefully throw it, rather than just put it on the carrier. If you don’t like it, find another job,’ wrote one.

‘When are they going to be fired?’ commented another.

“So wrong on so many levels, these men must be held accountable.”

Another said that cameras should be permanently installed to film the actions of baggage handlers.

Swissport employs more than 68,000 workers at 315 airports in 50 countries.

An internal memo from Swissport was also provided to Daily Mail Australia, in which the company’s chief executive, Brad Moore, said: “The behaviors in the video let us all down.”

1670122908 953 Qantas Baggage Handlers Stood Down As Investigation Into Swissport Contractors

1670122908 953 Qantas Baggage Handlers Stood Down As Investigation Into Swissport Contractors

Swissport says its team members work “together to ensure our customers’ expectations are met or exceeded” on its website (file image)

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Jacky

The author of what'snew2day.com is dedicated to keeping you up-to-date on the latest news and information.

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