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Qantas came under fire after staff on the tarmac were caught leaving a pet cage and suitcases in the pouring rain for up to 30 minutes.
A stunned passenger photographed the “unacceptable act” that unfolded at Sydney Airport last Friday.
Sydney was hit by a heavy downpour at the time and parts of New South Wales recorded a month’s worth of rainfall in a single day.
“Unfortunately, the weather was inevitable, but this luggage was left outdoors in Sydney for 30 minutes and the animals for 15 minutes, one facing the rain,” the outraged passenger wrote on Facebook.
Suitcases and a pet cage are seen abandoned on trolleys on the tarmac next to a Qantas plane.
She shared a surprising photo of the incredible act.
Suitcases and a pet cage were seen abandoned on trolleys on the tarmac next to a Qantas plane.
No airline workers were visible, indicating the pet had been left unattended.
Social media users were outraged by what they saw and accused Qantas of negligence.
‘[I was on] On the same flight, my luggage arrived home wet. To think that a cover in these conditions would be good,” they wrote.
“Those poor fur babies,” wrote another.
‘I would report this if I saw it after taking my little one on a plane to and from New Zealand. He should have notified the ground staff of this as soon as possible.
A third added: “Not impressed by the luggage but those pet carriers are absolutely unacceptable.” “I would be furious if my son was stuck on the asphalt in a cage in the pouring rain, making an already stressful situation even worse.”
A Qantas spokeswoman said yahoo They are investigating the incident and that the airline ‘takes the safety and well-being of pets traveling with us very seriously.’
A Qantas spokeswoman said it “takes the safety and well-being of pets traveling with us very seriously” (file image)
“In weather conditions like last Friday, we have a policy of keeping pets undercover until the last moment they need to leave the terminal to be loaded onto the plane,” he said.
The Qantas website says: “We know you care about your pet’s safety and comfort when flying as much as we do.”
Last year, Qantas came under fire from model Tayla Broad, wife of Richmond defender Nathan Broad, when her French bulldog Charlie was not on her scheduled flight to Perth. Qantas apologized for the delay.