Frequent flyers have slammed Delta after the airline introduced a new cabin design, which has been called “uncomfortable.”
On Tuesday, the Atlanta-based airline announced it would be leveling up your entire fleet.
The upgrade will include new seat upholstery and padding and ambient lighting that is said to help customers feel “at home” while traveling.
According to the announcement, the redesign will “enhance the experience and showcase the future of flying with Delta.”
However, while the airline insists guests will be rested in luxury, passengers are not convinced and flocked to social media sites Reddit and X, formerly known as Twitter, to criticize the new look, noting that it looked ” uncomfortable as hell.”
Frequent flyers have slammed Delta after the airline unveiled a new cabin design, which has been called “uncomfortable” (file image)
On Tuesday, the Atlanta-based airline announced it would upgrade its entire fleet.
The cabin redesign, which will roll out to all planes by 2025, features black “memory foam cushions,” which are made from a nylon and wool blend.
Meanwhile, the headrest will be made of “engineered leather”, which promises to provide customers with maximum comfort.
However, according to passengers, the new look looks like it will cause back pain.
Frequent travelers flooded social media, calling the new design “awkward.”
One person said: ‘Hey Delta, quick question, why do you hate us all?’
Another user added: “Looks depressing.”
Someone else wrote: ‘Why do those seats look so uncomfortable?’
‘Man, that stuff looks incredibly stiff and unforgiving. I’m sure there are many reasons to do this… but none of them are convenience,’ another user said.
The upgrade will include new seat upholstery and padding and ambient lighting that is said to help customers feel “at home” while traveling.
Frequent travelers flooded social media, calling the new design “awkward.”
“These look pretty uncomfortable,” another person commented.
One user added: “Those cushions look very uncomfortable.”
However, the airline insists the seats will provide passengers with a luxury experience.
Delta Vice President of Customer Experience Design Mauricio Parise said: “This cabin’s refreshed interior infuses utility with beauty to create an atmosphere that feels fresh, elevated and timeless, while reflecting the changing tastes and expectations of our clients”.
In addition to improved seating, the cabin will feature ambient lighting that represents a “warm dawn.”
At night, the cabin lighting is said to help customers feel like they are at a “candlelight dinner.”
The bathroom is also being upgraded as it is said to be getting a makeover with brighter walls.
The bathroom is also being upgraded, as it is said to be renovated with brighter walls.
With the change, the airline opted for a more subtle nod to its brand colors by ditching its vibrant blue seats (look shown above).
The airline revealed that it has already begun converting aircraft.
With the change, the airline opted for a more subtle nod to its brand colors as it ditched its vibrant blue seats and will now include a stylish red lining on the black chairs, as well as ‘branded cabin identifiers’.
The airline revealed that it has already begun converting aircraft.
A narrow-body Boeing 757 flying on domestic and short-haul international routes will be the first aircraft to feature this design later this year.
The vice president of customer experience design added: ‘Delta has taken the time to develop every detail of our new interiors; The team intended to create an experience that mimics the lifestyle of our customers and makes them feel comfortable as soon as they board our plane.
“We look forward to sharing our hard work with our customers and welcoming them aboard.”
