Paris Hilton was forced to personally apologize to a TikTok user after a damning review of her Walmart kitchen knife collection went viral.
A shopper named Kathleen headed to the video app to share complaints about Hilton’s “sticky and gross” knives, which she said were “unusable” after washing them.
Kathleen explained that the pink and clear handles on the knives reacted poorly to warm water and soap. The Paris brand 10-piece knife set sells for $69.99 at Walmart and features gold leaf cutout hearts on shiny handles.
The clip has racked up more than 4 million views and even generated a response from Hilton’s own TikTok account.
The socialite said: “I’m sorry that happened. I’m going to ask my team to speak to the manufacturer because that is clearly not acceptable. Please let me know if I can send them something as an apology.”
Kathleen posted a video on July 11 showing what she claimed were “unusable” knives she had purchased online from Paris Hilton’s kitchen collection.
Kathleen said she looked at the kitchen collection because she enjoyed a “little accent” in her home from time to time.
She was drawn to knives after noticing the hearts on the blade.
The buyer ordered the product online, but once it arrived, she could see that the pink handles were in good condition.
She said in the clip posted on July 11: ‘I don’t know what this is… Resin or acrylic or whatever… Soap and warm water shouldn’t do this.’
He added that the handles “didn’t smell like anything,” but he still planned to return them and go back to using his “boring knives.”
However, he was quick to forgive the socialite after receiving a personal apology from her.
Responding to Hilton’s comment, Kathleen said: “OMG my new BFF forever Paris. All I need to do is talk to your makers. But if you want to design a knife with heart shaped cutouts and a different handle I’m open to buying.”
The knife set is described as “beautiful and durable” and adds “a touch of style” to the kitchen, according to Walmart’s website.
The pink 2-piece stainless steel Santoku knife set is one of several items in Paris Hilton’s kitchen collection for Walmart.
The set is described as “beautiful and durable” and adds “a touch of style” to the kitchen, according to Walmart’s website.
Both knives have ergonomic handles, which can reduce the risk of injury and improve efficiency.
To properly clean knives, stores suggest buyers wash them by hand for best results, which is included in the product description.
Several Walmart customers who purchased the product did not have the same experience as Kathleen and left favorable reviews about the product on the store’s website.
Walmart customers have left both positive and negative reviews about the knives Kathleen purchased. One shopper admitted that she has “little confidence in the handle.”
“Don’t forget these. They are absolutely gorgeous. I’ve ordered more Paris Hilton items. I hope these and her other items hold up,” one shopper wrote last month.
Another Walmart customer wrote: “This item looks too good to wear, but it’s very stylish, comfortable to wear, and glamorous. It’s not poorly made, it’s just perfect and adorable.”
Unfortunately, not all Walmart shoppers gave positive reviews of the knives.
“These are so pretty and go great with French chic or any pink or girly themed kitchen decor,” one shopper wrote in June.
“I have very little faith in the handle, because it looks like it will come off easily.”
Hilton commented on Kathleen’s TikTok video and apologized for what happened with the knives.
One commenter who didn’t have a high opinion of Hilton’s products criticized the “super cheap” collection and claimed it had issues with the handles.
‘The pot handle burns very easily if not placed correctly and gives off a burnt plastic smell. They also break very quickly.’
“My Paris Hilton knives aren’t clear and I didn’t even know they had a clear version. We have the one with the heart-shaped knife holder,” one TikTok user wrote.
“I feel sorry for you. Our knives are one of the best parts of my kitchen.”