Parents claim that Alaska Airlines lost their 13-year-old daughter during the stopover in San Francisco

Furious parents claim that Alaska Airlines has LOST their 13-year-old daughter during a stopover in San Francisco

  • Maria and Douglas Davila paid $ 75 for unaccompanied minors for their daughter
  • However, they claim that Alaska Airlines has lost their daughter, 13, & # 39; in San Francisco
  • The teenager traveled from Raleigh, North Carolina, to Spokane, Washington
  • But she had a stopover at the airport in San Francisco, according to her parents
  • Alaska Airlines said in a statement that they are planning a refund for $ 75
  • Airline apologized for the travel experience of teenagers and will review their procedures
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The furious parents of a 13-year-old girl have claimed that Alaska Airlines employees lost their daughter during a stopover in San Francisco.

Maria and Douglas Davila had paid an unaccompanied minor fee of $ 75 for their daughter's trip from Raleigh-Durham International Airport in North Carolina to Spokane, Washington.

However, the teenager had a stopover in San Francisco, according to her parents.

& # 39; It's hard to hear your son or daughter say: & # 39; I'm alone in San Francisco, & Douglas said ABC 11. & # 39; My heart was in my throat. I was shaking. & # 39;

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Maria and Douglas Davila (pictured with their children) have claimed that Alaska Airlines employees lost their daughter (left), 13, during a stopover in San Francisco

Maria and Douglas Davila (pictured with their children) have claimed that Alaska Airlines employees lost their daughter (left), 13, during a stopover in San Francisco

The Davilas had paid an unaccompanied minor fee of $ 75 for their daughter's (pictured) travel from Raleigh-Durham International Airport in North Carolina to Spokane, Washington

The Davilas had paid an unaccompanied minor fee of $ 75 for their daughter's (pictured) travel from Raleigh-Durham International Airport in North Carolina to Spokane, Washington

The Davilas had paid an unaccompanied minor fee of $ 75 for their daughter's (pictured) travel from Raleigh-Durham International Airport in North Carolina to Spokane, Washington

Their daughter told them she was never accompanied by an Alaska Airlines employee during the stopover in San Francisco, despite the family paying the unaccompanied minor.

According to the airline's policy, the fee had to be a & # 39; gate escort and guardian contact & # 39; for the teenager during her travels.

Maria told Fox 29 that she received a call from an Alaska Airlines representative who told them that their daughter was "lost" and did not even claim to be alone, but pretended that there was a problem with the flight & # 39 ;.

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The mother said the representative then asked the Davilas permission to put the teenager on another flight.

Alaska Airlines said they will reimburse the Davilas $ 75 and issued a statement of apology to the family and a statement.

& # 39; Caring for a child flying alone, without a guardian, is our top priority. We see them as the most expensive cargo & # 39 ;, is the explanation.

Maria (right) said she received a call from an Alaska Airlines representative who told them that their daughter & # 39; lost & # 39; used to be. She claims that the representative did not state that & # 39; she was alone, just pretended there was a problem with the flight & # 39;

Maria (right) said she received a call from an Alaska Airlines representative who told them that their daughter & # 39; lost & # 39; used to be. She claims that the representative did not state that & # 39; she was alone, just pretended there was a problem with the flight & # 39;

Maria (right) said she received a call from an Alaska Airlines representative who told them that their daughter & # 39; lost & # 39; used to be. She claims that the representative did not state that & # 39; she was alone, just pretended there was a problem with the flight & # 39;

Alaska Airlines (file image) said they will repay the Davilas $ 75 and issued a statement of apology to the family and a statement
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Alaska Airlines (file image) said they will repay the Davilas $ 75 and issued a statement of apology to the family and a statement

Alaska Airlines (file image) said they will repay the Davilas $ 75 and issued a statement of apology to the family and a statement

& # 39; Our research, which contains specific data that followed the movement of our young guest, indicates that employees met her when her flight arrived and escorted her to our Service Center at San Francisco International Airport.

Alaska Airlines said the teenager & # 39; was asked to wait with employees at the Service Center & # 39; awaiting its connecting flight.

The connection to Seattle was delayed by nearly an hour and a half & # 39; due to a mechanical problem & # 39 ;.

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& # 39; Although we had been watching our young guest all the time, we understand that she may not have felt unattended in the busy area, and so we are very sorry.

& # 39; We also think we could have done better to communicate with her, & # 39; the airline added.

Because of the teenager's experience, Alaska Airlines said that they carefully evaluate our chain of custody procedures for unaccompanied minors who make connections via SFO and will strengthen processes to ensure that our young guests feel safe and be cared for at all times while they are under our care & # 39 ;.

The family wants a full refund, but it is unclear whether they will receive it.

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