Panda Express customers set to receive $1.4 million following allegations the company imposed a hidden 10% fee on orders during the pandemic – are YOU eligible for a refund?
- Panda Express to pay $1.4m after accusing customers of ‘hidden fees’
- The restaurant chain denied any wrongdoing but agreed to pay the money
- Customers who placed an order online between July 17, 2020 and February 16, 2022 can apply.
Panda Express has agreed to pay $1.4 million after claiming it charged customers “hidden fees” when ordering online.
Consumers who placed an order with the fast-food chain on its app or website between July 17, 2020 and February 16, 2022 are urged to seek compensation.
The US-China company has been the subject of a class action lawsuit that claims “hundreds of thousands” of customers paid hidden delivery charges that were not properly disclosed. Panda Express has denied any wrongdoing but has agreed to settle the dispute.
The allegations revolve around the claim that the company advertises low delivery prices – usually around $2.95 – but then adds a 10% “service charge” for online orders.
Panda Express has agreed to pay $1.4 million after accusing customers of “hidden fees” when ordering online.
Parent company Panda Restaurant Group Inc. has been accused of profiting from the boom in online deliveries during the pandemic.
The Los Angeles County California Superior Court has yet to fully approve the settlement, with the final hearing scheduled for Nov. 8.
Customers have until January 10, 2024 to submit their claim. Only those who have paid a service fee within the specified date range will be eligible for payment. However, they do not require proof of purchase to compensate.
They will be compensated either by a cash payment – up to a maximum of $10 – or by up to two free medium entry vouchers that can be redeemed on the Panda Express website or app.
The lawsuit comes amid a widespread backlash against hidden junk fees deployed by the companies.
Earlier this year, DailyMail.com revealed how good delivery apps were slapping up to 25% surcharges on customer orders at the last minute.
DailyMail.com placed the same order, costing $49.70, from a Joe & The Juice store in New York on the DoorDash, Grubhub and Uber Eats apps.
To illustrate how much customers are forced to fork out in food delivery costs, reporters placed the same order, costing $49.70, at a Joe & The Juice store in New York on the DoorDash, Grubhub and Uber Eats apps.
Next, we compared the costs associated with each – before and after tipping the driver 20%.
Delivery app Seamless, which operates in more than 600 cities in the United States, is now owned by Grubhub, while DoorDash acquired competitor Caviar in 2020. Fewer choices mean customers may not have a choice. have no choice but to pay extra for their deliveries.
DailyMail.com has contacted Panda Express for comment. To submit a claim for the trial, visit: https://deliveryservicefeesettlement.com/Home/SubmitClaim.