Outrage after the train company takes 10% of the money in lost wallets as & # 39; allowance & # 39; for returning it

A railway company took 10 percent of the contents of lost wallets in exchange for returning it

A railway company took 10 percent of the contents of lost wallets in exchange for returning it.

The Arriva Trains Wales lost goods policy came to light when a passenger complained about the & # 39; excessive & # 39; system.

Adam Howells said he could only get his wallet back if he paid £ 2 and forfeited 10 percent of the money to a maximum of £ 10.

A railway company took 10 percent of the contents of lost wallets in exchange for returning it

A railway company took 10 percent of the contents of lost wallets in exchange for returning it

It meant that the passenger, who had £ 86 in the wallet when he left him in August on a train from Cardiff to Lydney, had to pay a total of £ 10.60 to pick up the item.

The 28-year-old later expressed his anger at the charges on Twitter and labeled the costs as "theft by train." He wrote: & # 39; So my lost wallet was found by ArrivaTW and they charge me £ 2 to spend it, and then 10 percent of the money that was in the wallet! & # 39; The rail company is now forced to change its lost property policy after an eruption.

Among other costs for lost items, customers also pay £ 25 to pick up a laptop and £ 10 for a mobile phone. For lost watches, bicycle helmets and canes, even costs are charged.

Howells told the BBC: "I understand that there is a fixed amount for release, but it is strange why there is another attack if you have more money. A wallet with £ 2 inside and a wallet with £ 100 go through the same process. I think people are shocked by their policies. & # 39;

Arriva Trains Wales said the indictment was valid because running the office for lost items takes up a lot of resources & # 39 ;.

Bazen insisted that the accusations were in line with other railway operators.

Among other costs for lost items, customers also pay £ 25 to pick up a laptop and £ 10 for a mobile phone

Among other costs for lost items, customers also pay £ 25 to pick up a laptop and £ 10 for a mobile phone

Among other costs for lost items, customers also pay £ 25 to pick up a laptop and £ 10 for a mobile phone

In a tweet, the company promised that valuable items would be donated to charity if they were not collected within 12 weeks.

But social media users quickly threw the operator for his "bullying behavior from the playground." A user tweeted that they are & # 39; disgusted & # 39; of the policy, while another it as & # 39; outrageous & # 39; described.

According to the National Rail Conditions for Travel Guidelines, companies can charge a maximum of £ 2 per item per day for storage and up to £ 30 for returning them. Arriva Trains Wales promised last night that it would review the charge and said: "The feedback from our customers is very important to us and after recent feedback on this issue we will now change our policy with immediate effect.

In this case we would like to pay back the percentage that has been passed on to the customer who brought this to our attention. We are pleased to start the process of reviewing the policy on lost goods with customer groups and regulators in the railway sector. & # 39;

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