Our flight to New Zealand was ruined because we were seated next to a sniffling and farting emotional support dog for 13 hours – it dripped down my husband’s leg.
- Gill and Warren Press, from New Zealand, were on a 13-hour flight from Paris to Singapore.
A couple is demanding a refund after sitting next to a “sniffing and farting” dog on their flight back to New Zealand from Europe.
Gill and Warren Press were on the first leg of their journey home as they flew 13 hours from Paris to Singapore on a Singapore Airlines flight.
However, the Wellington couple were forced to sit next to a passenger with an emotional support dog in their premium economy seats.
Ms Press said the dog regularly farted and drooled on her husband’s leg who was wearing shorts.
“I heard this noise – a big sniffle. I thought it was my husband’s phone, but we looked down and realized it was the dog’s breathing,” Ms Press said. Thing.
A look at the ‘sniffing and farting’ dog Gill and Warren Press had to sit next to
After asking to move their seats, the couple was informed that the only available seats were in the back of economy class, so they decided to stay where they were.
They then endured an unbearable smell during the flight as the animal took up Mr Press’s leg space and farted.
As the dog could not be put in the driveway, Ms Press said the dog was practically lying under her husband’s legs.
After filing a claim for compensation with the airline, they were offered a travel voucher of NZ$200 (£95) per passenger.
However, Ms Press says this is unacceptable and now wants a full refund.
A Singapore Airlines spokesperson said the carrier was in direct contact with the couple.
“Singapore Airlines endeavors to inform customers who may be seated next to a service dog before boarding the flight,” they said.
The Wellington couple were on a Singapore Airlines flight from Paris to Singapore as they returned home to New Zealand.
“We sincerely apologize that this did not happen in this case and will work with our airport teams to ensure this does not happen again in the future.”
“In cases where customers seated next to a service dog request to be moved, Singapore Airlines will help relocate customers to the same cabin, where space allows.”