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Online booking for GP appointments could ease the daily scramble for slots, report says

Online booking for GP appointments could ease daily scramble for slots, report says

  • Millions call surgery and join queues instead of preferred online booking
  • More than a quarter of GP websites do not allow you to book a consultation
  • Seven in ten do not provide more comprehensive advice on accessing other local NHS services

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Outdated GP surgery websites are fueling the scramble for 8am appointments as they still don’t offer online booking systems, a damning report reveals.

It means millions of frustrated patients are forced to phone your practice and join queues when they would rather use the internet. Lines are also clogged with people requesting sick notes and repeat prescriptions at practices that haven’t embraced the technology, according to research by think tank Future Health.

An NHS spokesperson said: “Seven in ten patients report a good overall experience.”

The research found that more than a quarter of GP websites do not allow patients to book a consultation.

Outdated Gp Surgery Websites Are Fueling The Scramble For 8Am Appointments As They Still Don'T Offer Online Booking Systems, A Damning Report Reveals.  Millions Of Frustrated Patients Are Forced To Phone Their Practice And Join Queues When They Would Rather Use The Internet.

Outdated GP surgery websites are fueling the scramble for 8am appointments as they still don’t offer online booking systems, a damning report reveals. Millions of frustrated patients are forced to phone their practice and join queues when they would rather use the Internet.

Seven in ten do not provide comprehensive advice on accessing other local NHS services such as pharmacies or NHS 111, which could take the pressure off GPs.

And only 28 percent allow patients to request a sick note, now known as an ‘adjustment note.’

The findings come ahead of what health leaders expect to be the toughest winter ever for the NHS, thanks to staff shortages, strikes, bed lockdowns, covid and flu.

Research has shown that half of patients now want to use NHS services online, but 31 per cent of 120 GP sites reviewed were found to be difficult to use.

Forty percent did not include information on vaccinations, which means that patients can do without vaccinations.

If the findings were replicated nationally, more than 10.5 million patients in England would not access a functional GP website.

The Research Found That More Than A Quarter Of Gp Websites Do Not Allow Patients To Book A Consultation.  Seven In Ten Do Not Provide Comprehensive Advice On Accessing Other Local Nhs Services Such As Pharmacies Or Nhs 111, Which Could Take The Pressure Off Gps.

The Research Found That More Than A Quarter Of Gp Websites Do Not Allow Patients To Book A Consultation.  Seven In Ten Do Not Provide Comprehensive Advice On Accessing Other Local Nhs Services Such As Pharmacies Or Nhs 111, Which Could Take The Pressure Off Gps.

The research found that more than a quarter of GP websites do not allow patients to book a consultation. Seven in ten do not provide comprehensive advice on accessing other local NHS services such as pharmacies or NHS 111, which could take the pressure off GPs.

Richard Sloggett, director of programs at Future Health and former special counsel to the Department of Health and Human Care, said: “Primary care is under increasing pressure as we approach winter and we need as many open routes as possible for patients access the information and care they need.’

The report, called ‘Addressing pressures and improving the patient experience: The case for upgrading GP websites’, says the NHS should ‘urgently’ spend up to £10m on websites.

Jacob Lant, head of policy and research at watchdog Healthwatch, said: “There is still a long way to go before every GP surgery in the country provides the full range of online services that patients expect.”

An NHS spokesman said: “Seven in 10 patients [are] reporting a good overall experience.’

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Jacky

The author of what'snew2day.com is dedicated to keeping you up-to-date on the latest news and information.

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