O2 admits that Apple’s iPhone XR loses the signal “several times a day” on its network

O2 users are furious because the company admits that Apple’s iPhone XR loses the signal “several times a day” on its network

  • Clients on Twitter have reported that they cannot call or send text messages
  • O2 encourages affected users to restart their devices as a temporary solution
  • Apple has promised to release a patch for the operating system to resolve the issue
  • It is unclear whether a previous iOS update may have caused the problem

O2 users are furiously left behind because the company admits that Apple’s iPhone XR handsets completely lose the signal on the network up to several times a day.

Irate customers went to Twitter to express their frustration because many people were unable to make and receive calls, connect to the internet or communicate via text messaging.

It is unclear whether a recent update of the iPhone operating system may have caused connection problems for users of the UK mobile network provider.

However, Apple has promised a solution to the problem in an upcoming iOS update.

Scroll down for video

O2 users are furiously left behind because the company admits that Apple's iPhone XR handsets completely lose the signal on the network several times a day (stock image)

O2 users are furiously left behind because the company admits that Apple’s iPhone XR handsets completely lose the signal on the network several times a day (stock image)

IPHONE XR SPECS

Price: $ 749 (£ 749)

Screen size: 6.1 inches

Processor: A12 Bionic

Battery life: Up to 15 hours

Colors: yellow, white, coral, black, blue and product red

Wireless charging: Yes

Face ID: Yes

“We are working closely with our partners to resolve an intermittent problem affecting some of our customers when using iPhone XR,” said an O2 spokeswoman the BBC.

“We thank all affected customers for their patience,” she added.

O2 reportedly refused to disclose how many of their customers are currently affected by the problem.

“We are aware of a problem that causes intermittent network connectivity for some O2 customers, and we will find a solution for an upcoming software version,” Apple told the BBC.

Until then, O2 advises customers to turn their phones off and on again, offering a temporary solution to the problem.

Apple and O2 encourage users with problems to contact their customer service directly or via direct messages on Twitter.

However, the problem appears to have been occurring for several weeks.

“I’ve been complaining about this for two months since joining O2,” wrote user Antoine Lambert on Twitter. “My network keeps going randomly and I have to restart the iPhone XR every time, I’m tired of it now!” he added

Irate O2 customers went to Twitter to vent their frustrations because many people were unable to make and receive calls, connect to the internet, or communicate via SMS

Irate O2 customers went to Twitter to vent their frustrations because many people were unable to make and receive calls, connect to the internet, or communicate via SMS

Irate O2 customers went to Twitter to vent their frustrations because many people were unable to make and receive calls, connect to the internet, or communicate via SMS

“O2 please, you can hurry up and solve the problem with the iPhone XR,” added Twitter user Hayley Rose. “I’ve been losing the signal every three hours for months,” she added

“I’ve been complaining about this for two months since joining O2,” wrote user Antoine Lambert on Twitter.

“My network keeps going randomly and I have to restart the iPhone XR every time, I’m tired of it now!” he added.

‘I pay [for] this service & I don’t get it! ”

“O2 please, you can hurry up and solve the problem with the iPhone XR,” added Twitter user Hayley Rose.

“I’ve been losing the signal every three hours for months,” she added.

Apple and O2 encourage users with problems to contact their customer service directly or via direct messages on Twitter

Apple and O2 encourage users with problems to contact their customer service directly or via direct messages on Twitter

Apple and O2 encourage users with problems to contact their customer service directly or via direct messages on Twitter

.