A woman from Brisbane set up a security camera in the bedroom of her mother's nursing home to protect her after being attacked by two staff members and left unattended for hours with a broken leg.
Lisa Backhouse told the Royal Commission into Aged Care that she had installed the camera after finding out that her mother, former nurse and midwife Christine Weightman, had been hit twice by a staff member, the second such case.
With the camera Mrs. Backhouse can view live images of her mother's room via a telephone app and send notifications when motion is detected.
& # 39; If you have elderly, vulnerable residents in a retirement home today, go to a security camera … if the facility tells you not to, do it anyway, & # 39; she said to reporters after appearing at the Darwin commission.
& # 39; I can view my mother on my phone anywhere at any time of the day and I can be involved. I don't come in and sleep next to her bed, I don't know what else to do. & # 39;
She moved her mother, who is demented, from one nursing home to another in Brisbane to another last Christmas period after she got angry when she fell and panicked on the floor for an unknown time.
Lisa Backhouse with her mother, former nurse and midwife Christine Weightman 86
Her leg was broken in two places and she was soaked in urine.
After three months in the new house, the center manager called her to say that & # 39; mommy was hit by one of the caregivers & # 39 ;.
An investigation concluded there was & # 39; extenuating circumstances & # 39; but the employee was disciplined.
A few weeks later, the manager called to say, "I'm sorry to have to call you for another incident." I'm afraid your mother was hit again. & # 39;
Another caregiver was intentionally & # 39; beaten with intention and violence, twice on her thigh & # 39; and she was accused of one serious attack and was fired.
& # 39; I simply cannot describe the sense of destruction and powerlessness that this has produced, & # 39; Backhouse told the committee.
& # 39; I had moved her to ensure her safety and instead, she further endangered her. & # 39;
After setting up the camera, Backhouse discovered that her mother had been soiled for 43 minutes after being soiled and lying on the floor.
In a separate incident, she was left unattended for 10 hours last month on one of the coldest nights of the year without bed covers after they fell.
The system was broken, she said, putting profits above the residents, without regulation or a national registry for aid workers, who were underpaid.
& # 39; We need a strong police officer in time, a supervisor must be given punitive powers to be able to pay and punish nursing homes that do not meet their duty of care & # 39 ;, she said.
& # 39; If we look back in the coming years, just like the orphanages of the past, this will be the biggest shame in our country. & # 39;
It is after Anamaria Ng cried when she told the Royal Commission that she was appalled at the care of her mother Annunziata Santoro at the Assisi Center in Melbourne.
Maggots were found in Mrs. Santoro's heel wound, but Assuna Center manager Jamuna Jacob tried to stop GP Eric from telling her about this, she said.
Anamaria Ng (photo) revealed the shocking moment when she discovered that her elderly mother had maggots in her wound in an old nursing home in Melbourne
Annunziata Santoro (photo) had a bone infection in her heel that contributed to her death
Dr Tay confirmed this on Wednesday.
Within a few days of discovering the maggots, the 94-year-old died. Dr. Tay said the infection in her heel probably contributed to her death.
The wound was allowed to deteriorate for at least two months before the family or Dr. Tay was told, the committee heard.
Assisi staff said that the increasing excitement of Mrs. Ng and Dr. Tay Santoro was the result of a behavioral problem and that she & # 39; did not hurt much & # 39; had.
The staff also said that they no longer gave the older woman painkillers for three months because the wound became a bone infection.
That mistake led to Dr. Tay prescribed antipsychotic medicines that she did not need.
Ms. Ng and her two brothers then paid extra for physiotherapy for their mother, including weight-bearing exercises that could also have contributed to her pain.
Mr Santoro's last days were spent in pain and heavily numb, which also resulted in a rapid weight loss that Assisi did not address, an emotional Mrs. Ng said.
Maggots (photos & # 39; s) were found in Mrs. Santoro's heel wound, but Assuna Center manager Jamuna Jacob tried to stop GP Eric from telling her about this
The surviving relative claimed that Mrs. Jacob also made light on the maggots and blamed it on relatives who had taken her on a day trip.
& # 39; I was appalled that she was essentially unwilling to take responsibility for what happened, & # 39; Mrs. Ng told the Royal Commission.
She eventually moved her mother to palliative care elsewhere, but Mrs. Santoro died within a few days.
& # 39; At the moment my mother's management was so poor, her pain relief and her care, and I had completely lost confidence & # 39 ;, said Ms. Ng.
The infected foot of Annunziata Santoro, whose treatment at the Assisi Center in Melbourne with the Royal Commission was examined in elderly care
Mrs. Santoro's wounds were allowed to decline before the family was told about them
& # 39; I just wanted her out of there.
& # 39; I believe (she) would still live today if her pain and care were treated properly & she said.
Ms. Ng also contacted the Aged Care Complaints Commissioner about repeated falls and a new infection when staples were removed after hip surgery.
The senior citizen care commissioner made destructive findings of & # 39; significant gaps & # 39; in the care of Mrs. Santoro, including by not telling the family or the doctor about the heel wound & # 39; until it was too late & # 39 ;.
& # 39; It's hard to imagine that there will be a more serious finding about an organization that only exists to provide care for the elderly, right? & # 39; The counselor who assists Commissioner Peter Rozen asked the president of Assisi, Don Smarrelli.
& # 39; Exactly, that's it, & # 39; Mr. Smarrelli replied.
The non-profit organization did a & # 39; cause cause analysis & # 39; to ensure that this type of incident or incident for that matter never occurs again, "he said.
The then CEO of Assisi – who cannot be mentioned – was recently fired because he was accused by Mr Smarrelli of withholding information and possibly misleading the royal commission.
The Australian Health Practitioner Regulation Agency is investigating Ms Jacob and another unit manager, Anna Yow.
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