Nintendo resolves faulty Joy-Cons FREE among thousands of complaints arising from & # 39; drift & # 39; -glitch
Nintendo will repair faulty Joy-Cons for FREE amidst thousands of complaints arising from glitch that causes controllers & # 39; drift & # 39 ;, claims to report
- Allegedly Nintendo starts solving defective Joy-Cons for free
- Internal memos show a shift in policy by Nintendo amid widespread complaints
- The company will also refund those who have paid for repairs or new controllers
- A decision to give free fixes comes after a class action lawsuit
Nintendo customers with a widespread mistake in their controllers can finally get long-awaited support.
Vice reports that an internal memo at the company imposes a free repair policy for those who purchased defective joy-cons.
& # 39; Customers are no longer asked to provide proof of purchase for Joy-Con repairs & # 39 ;, say internal documents from Vice.
For customers who have already purchased new Joy-Cons – which can cost around $ 90 – Nintendo is also reported to offer a reimbursement for their costs
& # 39; Moreover, it is not necessary to confirm the warranty status. If a customer requests a refund for a previously paid Joy-Con repair … confirm the previous repair and then perform a refund. & # 39;
Although Nintendo has not publicly addressed the policy change, Vice says documents show that the company is telling its support representatives to guide customers through a few troubleshooting steps before offering a free repair.
The company is reportedly not asking for a guarantee or proof of purchase from customers.
Fortunately for customers who have already purchased new Joy-Cons – which can cost around $ 90 – Nintendo is also reported to offer a reimbursement for their costs.
One reporter for Vice tested the new policy and after negotiating with a Nintendo Switch representative and being told that they had to update the controller's firmware, the company got a free repair.
JoyCon drift, & # 39; as it has become known, is a problem that is now much experienced by Nintendo Switch console owners who use the configurable controller called JoyCons.
Customers have complained about controllers that seem to work on their own, which means that some games are not playable.
WHAT IS & # 39; JOYCON DRIFT & # 39 ;?
Gamers using the Nintendo Switch have complained about a defect in their controllers called & # 39; JoyCon Drift & # 39 ;.
Due to the error, the left joystick of the controller – called JoyCons – registers movement without being touched.
In many cases, the error has made the controllers unusable by disrupting the gameplay.
Nintendo is now being charged with the problem because thousands are reporting problems with their JoyCons, which sell around $ 80.
Customers have documented – some after only a few months of use or less – that a clear defect in the JoyCons causes their joystick to record movement even when it is not being used by the user.
The & # 39; drift & # 39; seems to vary in severity and outcome, ranging from a subtle and mild annoyance to making some games completely unplayable.
A policy change follows news from a class-action lawsuit filed by angry customers who report that they are dealing with Joy-Con-drift.
The case, reported by Polygon, was filed by the Chimicles Schwartz Kriner & Donaldson-Smith law firm and marks a significant escalation by a growing choir of unfortunate clients.
According to a lawyer who spoke with Polygon, the company was contacted in only the first 24 hours by 5,500 customers who had complaints about the quality of their controllers.
. [TagsToTranslate] Dailymail