Nationwide delays plans to reduce post-reaction telebanking

Nationwide has delayed plans to reduce its telephone banking service

Nationwide Building Society delays plans to reduce telephone banking after customer reaction

Fiona Parker for the daily mail

Nationwide has delayed plans to reduce its telephone banking service

Nationwide has delayed plans to reduce its telephone banking service

Nationwide has delayed plans to reduce its telephone banking service after a violent customer reaction.

The largest construction company in Britain said that, starting October 8, customers could no longer pay bills or transfer cash over the phone.

Clients wrote to Money Mail accusing Nationwide of trying to force older people online.

Others feared they would have to drive miles or take a bus to the nearest branch to pay their bills.

Nationwide has now delayed the move until the end of the year.

The construction company says it will contact vulnerable customers who use telephone banking to ensure they can pay their bills normally.

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