A popular restaurant chain that ran out of cash during the Covid-19 pandemic has come under fire from Australians who remain frustrated by the move.
Like many businesses, Nando’s Australia announced in 2020 that it would no longer accept cash payments for hygiene reasons and to limit interaction between employees and customers.
But by rejecting cash as a payment method at its Australian restaurants, the South Africa-based company has sparked negative reactions from customers.
The restaurant addressed the criticism in a notice to customers suggesting that concerns about dwindling cash are just conspiracy theories.
‘Sorry, I guess we’re part of the New World Order now. It’s a joke. Card payments mean we spend less time counting coins and more time perfecting the chicken,” he said.
‘I understand that a company has the right to refuse types of payment. “As someone who primarily uses cards, I still think this is a really stupid move and I’ll take it out somewhere else,” he said. long-time sponsors wrote in Reddit.
A popular restaurant chain that ran out of cash during the Covid-19 pandemic has come under fire from Australians who remain frustrated by the move (file image)
“The question arises: if the card is so much more convenient for business, why are surcharges still allowed?” wrote another.
“Maybe I’m a boomer-style Gen Zer, but it’s pretty ironic that legal tender is slowly becoming useful only for purchasing non-legal items,” a third person commented.
“Just go back and find a good local business with a decent owner and staff who is open to all forms of compensation,” added a fourth.
“Not everyone uses their card to shop, so I guess they’ll lose customers,” said a fifth.
But not everyone was against Nando’s move.
The restaurant addressed the criticism in a notice to customers suggesting that concerns about dwindling cash are just conspiracy theories.
‘Not only [cash] “It makes you vulnerable to being robbed… it always takes a long time to count coins and makes the people behind you wait,” said one.
“The problem with cash is that its handling, management and transportation is a business and, ironically, increasingly less profitable,” added a second.
“Most people pay by card anyway so it’s not that bad unless they charge a surcharge or ask for a tip via a QR code,” wrote a third.
Nando’s employees revealed that customers often complained about the cash ban.
‘Nothing new. There is no surcharge for the card, Nando’s is quite expensive as it is lol. “It’s annoying when customers try to complain or scold me for it, there’s not much I can do about it, I wasn’t even there when the decision was made,” the employee wrote.
Another employee agreed, adding: ‘I worked at Nando’s for eight months and I swear people always lost their minds over it.’
WhatsNew2Day Australia has contacted Nando’s for comment.