Motorola has claimed that its resurrected Razr can withstand only 27,000 fold before showing signs of damage.
CNET carried out a durability test last week with the new folding phone with a FoldBot and after thousands of quick folds and just three hours, the hinge of the Razr failed and the folding device did not close completely.
The American smartphone maker says, however, that the robot “hinders unnecessary stress” and did not allow the foldable phone to “open and close as intended,” the company said Engadget in a statement.
Motorola carried out its own tests with a robot that, according to him, folds the phone well and revealed that users should receive “years of use”.
Motorola has rebounded on claims that its resurrected Razr can withstand only 27,000 fold before showing signs of damage
In a statement to Engadget, Motorola said: “razr is a unique smartphone, with a dynamic clamshell folding system unlike any device on the market.
“The FoldBot from SquareTrade is simply not designed to test our device.”
Motorola has not given an exact number of how many folds the Razr can withstand, unlike Samsung which claims that its fold can survive 200,000, but noted that the handset must be functional for at least two years.
Motorola posted a video with its own durability test with a robot that looks better to open and close the Razr
Motorola said the CNET robot did not fold the smartphone in a way that demonstrates daily use, so he conducted his own test
The company also offers a one-year warranty for ‘defects arising during normal use’.
Motorola unveiled the redesigned flip phone in November 2019.
The phone has a 6.2-inch folding screen that bends in two and closes in the same way as older clamshell handsets.
The updated Motorola device has replaced the physical keyboard with a folding screen that fills the entire inside of the phone.
CNET conducted a durability test last week with the new foldable phone with its FoldBot and after thousands of quick folds and just three hours, the hinge of the Razr failed and the folding device did not close completely
The American smartphone maker says, however, that the robot (photo) “puts unnecessary stress on the hinge” and does not allow the foldable phone to “open and close as intended”
When closed, Motorola said the new Razr also has a 2.7-inch Quick View display on which users can view and respond to notifications.
Chris Parker from CNET organized the live experiment on Friday, in which a new Razr was placed in a machine that continuously opened and closed it.
However if The edge notes that there appears to be some skepticism about the test.
The robot sometimes seemed to close the phone only partially, which could suggest that the hinge came out earlier than expected.
In a statement to Engadget, Motorola said: “razr is a unique smartphone, with a dynamic clamshell folding system unlike any device on the market. “The SquareBrade FoldBot is simply not designed to test our device.”
Motorola has not given an exact number of how many folds the Razr can withstand, unlike Samsung which claims that its fold can survive 200,000, but noted that the handset must be functional for at least two years
Parker also noted that the device may not have been calibrated correctly to fold the Razr because the company that set it up did not have a phone to test it.
This is the second torture test that CNET has performed on a folding, after the Galaxy Fold was tested in October last year.
That time, the Samsung phone survived about 120,000 fold before the screen broke.
That is much longer than the Razr, although it still lagged behind the 200,000 folds that Samsung had promised.
In addition to folding problems, other reviewers have shared videos that reveal how the Razr “squeaks and moans while folding.”
And a video from BBC News showed how easy it is to let the plastic screen of the smartphone live, which is an easy way for dust and dirt to sneak into the hardware.
When closed, Motorola said the new Razr also has a 2.7-inch Quick View display on which users can view notifications and respond to them
Motorola said the design is the first of its kind, but other folding devices are following, such as the Samsung Galaxy Fold – which opens vertically like a book to reveal a large tablet-like screen in the phone.
Unlike Samsung’s Galaxy Fold, the Razr claims to be splash-proof, with a stronger screen.
Users can expect the device to run on a Qualcomm Snapdragon 710 processor, which has a battery of 2,730 mAh, 4 GB or 6 GB RAM and 64 GB or 128 GB storage.
Following the unveiling in November, uSwitch.com industry expert Ru Bhikha said the Razr has nostalgic value, but warned that it may not have the high-quality features to compete with the flagship telephones on the mobile market.
Bhikha said: “Some brands dominate their markets so completely that their names become keywords for the entire industry. Vacuum cleaners are ‘Hoovers’ and to search the internet is ‘Google’
The phone has a 6.2-inch folding screen that bends in two to be closed in the same way as older clamshell handsets
“The original Motorola Razr was such an iconic design that even when you think of a foldable phone, you are automatically reminded of the classic flip phone from the mid-1990s.
“The Razr cannot compete with the performance of comparably priced rivals, with only a single 16-megapixel rear camera compared to the iPhone 11’s three-lens that includes a telephoto and two wide lenses.
“The device is also less powerful in the CPU and battery departments due to design constraints, so we are skeptical that users will get through the day with a single charge.”
WHAT PROBLEMS HAVE THE LAST FOLDING PHONE TO ACCESS THE MARKET?
Samsung debuted the $ 2,000 Galaxy Fold in February as a big fanfare.
But journalists who received review units before the launch of Fold at the end of April reported that they had problems with the interior screen.
After only one or two days of use, users said the screen flickered and turned black before it became completely unusable.
The South Korean tech giant had put the launch of the Galaxy Fold on hold after reviewers encountered problems with the device’s innovative folding screen, but released the updated device in September.
Journalists who had received assessment units prior to the launch of the Fold reported that they had problems with the interior screen. The display flickers and turns black
It is assumed that the problems arise from the hinge and cause too much pressure on the screen.
Some said they had removed a protective layer on the screen that would stick.
Meanwhile, others said they had not removed the protective film, but the device was no longer working.
YouTube user Marques Brownlee said that he had removed the protective film and that his device had problems
A warning on the Galaxy Fold package instructs users not to remove the protective layer, according to a photo posted by T-Mobile Senior Product Manager Desmond Smith.
“The main screen contains a special protective layer,” it says. “Peeling off the protective layer or using glue on the main screen, such as screen protectors or stickers, can cause damage.”
Bloomberg reporter Mark Gurman said that his Galaxy Fold started to work abnormally after he had removed the film and eventually became unusable.
In addition, YouTube user Marques Brownlee said that he had removed the protective film and that his device had problems.
But Dieter Bohn, editor in chief of the news site about technology The edge, says he left that layer behind and his screen is still broken.
The problems raised questions about whether or not the Galaxy Fold can withstand normal use.