A woman says that drunks, cockroaches, and blood-stained sheets have turned the £ 9,000 dream trip from her family to Jamaica into the vacation from hell.
Michaela Travis says her teenage daughters were offered drugs while tourists at the pool pulled on obscenity-filled rap during their two-week trip.
The 38-year-old who, with husband Ryan, 38, her five daughters and her elderly parents Leslie and Tim, said the complex was like a noisy construction site.
She added that the TUI holiday was also ruined because they found blood on some of their sheets at the Grand Bahia Principe hotel.
Mrs. Travis from Grimsby, Lincolnshire, complained to the staff after they arrived in the Caribbean on July 9.
Pictured: the playground that Mrs. Travis described as & # 39; similar to a crime scene & # 39; and left her youngest children destroyed
Yellow warning tape greeted the family when they went to visit the playground in the hotel pool
Mrs. Travis says she found bloodstained sheets at the hotel, which she booked through the TUI travel agency
She said she was shocked when she and her three of her girls – Georgia, 17 and 14-year-old twins Sophie and Em – were offered drugs at the hotel
The indignant mother said, "They would just say," Do you want some good stuff? " for me and the girls.
& # 39; If we were together, they would tell us, but if they were alone, they would tell my daughters. & # 39;
The mother had booked the expensive vacation to celebrate her after Ryan got married last November.
Depicted: a cockroach that the mother says she saw on the floor of the Grand Bahia Principe in Jamaica
Mrs. Travis says she was horrified to find bloody sheets at the hotel in Jamaica during her £ 9,000 vacation
Mrs. Travis says her vacation was destroyed by cockroaches and people who blow rap music full of obscenity
Michaela said: & # 39; It's the last time I go on vacation with my older daughter, because she is almost 18.
& # 39; And it is the first time we have gone on vacation as a family since my husband and I got married.
& # 39; So because it was a bit of a special vacation, we thought we were going somewhere else and a little further away.
& # 39; I booked the five star platinum because I thought it was the best you could get and it would be an absolute luxury. But it clearly wasn't. & # 39;
Mr. and Mrs. Travis (right) are depicted with Georgia, 17 (far left), twins Sophie and Em, 14, and two-year-old Isabella as well as Maddison of 11 months old
The mother booked the vacation and thought it was a five-star resort, but when she arrived, she said she noticed that the review had changed online.
She said: & # 39; They've now changed the star rating, but they didn't let us know in advance.
& # 39; Of course we thought we were going to a five-star hotel, but it was actually a four-star hotel that looked more like a three-star hotel anyway. & # 39;
Michaela took photos & videos & # 39; s of the loud construction that took place at the pool – meaning the family could not relax. She also took photos of the outdoor pool that was out of use. It left her youngest children Isabella, two, and Madison, nine months, destroyed.
Michaela Travis and husband Ryan (pictured with daughters Maddison and Isabella) say their vacation was destroyed by drunken tourists
She said: & # 39; The area for small children was one of the reasons that we had booked it. It had a small water park that I thought was ideal, but when we got there, there was tape on everything, it looked like a crime scene.
& # 39; They resolved it after the first week, but only after I complained and it only took a few hours. But the warning tape had clearly been around for a while because it was all blurred.
& # 39; So we went around the large pool, but it was so noisy. I built it at home last year, so I didn't listen to it.
& # 39; Then, further around the pool, they played drinking games, people played games and played obscene songs. It looked more like a club from 18 to 30. & # 39;
A TUI spokesperson said: “We are very sorry to hear about the Travis party experiences in Jamaica.
& # 39; We want to thank the customers for bringing their concerns to our attention and we will certainly investigate this with our resort team.
& # 39; Unfortunately we were not informed quickly enough about construction work to inform customers before they traveled.
& # 39; However, we understand that this must have been a disappointing experience and we are in contact with the customer to apologize and offer a gesture of goodwill. & # 39;
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