Cavell Group, one of many world’s main communications analysis and consulting corporations, has revealed its newest Enterprise Perception Analysis Stories based mostly on research of greater than 2000 companies globally.
As a part of its ongoing analysis program – together with trade, channel, and business-focused research, Cavell Group has now made obtainable its 2022 Enterprise Perception Stories. Formulated from survey information, the research concentrate on key know-how areas related to service suppliers and know-how distributors globally.
“Enterprise-focused analysis is crucial to our international analysis portfolio, offering perception into enterprise know-how utilization, purchaser behaviour, and important developments. This information offers perception for trade stakeholders in order that they’ll perceive the right way to higher goal options – by way of gross sales, help, and improvement – to potential prospects.”
– Dominic Black, Analysis Director at Cavell Group.
Particular person respondents had been chosen from related organisations throughout North America and Western Europe, all of whom maintain key administration, strategic, or decision-making roles inside their companies.
The analysis was segregated by Cavell Group throughout three key areas, producing huge curiosity inside the communications industries.
Telecoms Purchaser Stories
Cavell Group’s Telecoms Purchaser Stories centered on communications service provision: what are prospects shopping for, who’re they shopping for it from, and why? A number of country-specific stories and datasets at the moment are obtainable for the U.S, the U.Okay, France, Germany, and the Benelux area, in addition to a complete report summarising international findings.
These stories present perception and evaluation inside particular territories permitting know-how suppliers to grasp the nuances and particular person necessities of potential markets.
A number of the most fascinating findings relate to plans for know-how and resolution adoption:
“Solely 4% of companies are planning to by no means migrate current premises-based PBX programs to the cloud.”
– Cavell Group Enterprise Telecoms Patrons Report 2022
Different important subjects embody the uptake and adoption of needed communication applied sciences – equivalent to collaboration and telephony providers – and insights into communication shopping for habits and know-how companion choice standards.
Microsoft Groups Enterprise Perception
In addition to a extra normal investigation into communication applied sciences, Cavell Group additionally focused sizzling subjects inside the trade for particular surveys. Microsoft Groups has garnered huge consideration inside telecoms markets globally, with greater than 12 million customers already geared up with telephony functionality.
This matter has generated big curiosity from service suppliers, distributors, and carriers, all of whom are contemplating their Microsoft Groups-related methods. There are greater than 270 million Microsoft Groups customers globally, and Cavell’s analysis offers extra perception into the answer’s recognition:
“44% of organisations cited Microsoft’s model and repute as a prime purpose for adopting Groups as their collaboration resolution.”
– Cavell Group Microsoft Groups Enterprise Perception Report 2022
Different important areas inside the Groups-focused analysis embody general telephony adoption and plans, consciousness and uptake of telephony enablement strategies, and preferences for Microsoft companion choice.
Cavell Group’s Microsoft Groups Enterprise Perception Report 2022 will grow to be publicly obtainable in December to coincide with Cavell Allow, a Microsoft telephony-focused occasion in London on the 1st of December.
Contact Centre Enterprise Perception
Cavell Group has been increasing its provision of buyer experience-focused analysis over the previous two years, and its newest launch is now obtainable to Cavell analysis prospects.
Specializing in key developments inside contact centres, this newest report compiles survey information overlaying vital subjects, together with communication channel utilization, agent churn and development charges, and key contact centre obstacles and points.
“Price stays a key consider all know-how platform choices, but it surely does seem that its significance is decreasing in relation to different components.”
– Cavell Group Contact Centre Enterprise Perception Report 2022
The findings inside this report will present vital insights for contact centre service suppliers and distributors trying to confirm their methods in opposition to real-world buyer necessities.
Cavell Group now provides a pattern of helpful information factors and actionable perception freed from cost for anybody enthusiastic about studying extra about this market section. You may obtain the pattern report right here: https://bit.ly/3UD8AFb
For extra data on the most recent collection of Enterprise Analysis Stories – or particular questions regarding datasets throughout geographic areas, matter areas, or for publication enquiries – please get in contact with the Cavell Group analysis workforce.
Press launch distributed by Pressat on behalf of Cavell Group, on Tuesday 15 November, 2022. For extra data subscribe and observe https://pressat.co.uk/
Telecoms Purchaser Report
Computing & Telecoms