- Jennie Berry shuffled down the stairs at Dalston Junction station
This is the moment a disabled woman was forced to climb a flight of stairs at a London Overground station due to a broken lift.
Staff were seen laughing at wheelchair user Jennie Berry, 29, who had to drag the steps on her bottom.
To add insult to injury, a technician announced that he had started the elevator just as Ms. Berry reached the top step.
Station staff were heard joking with Ms Berry that she “could use the lift if she wanted” at the exact moment she was finishing her 15-minute climb.
The frustrated passenger filmed herself struggling at Dalston Junction station in north-east London after arriving on an Overground train on Thursday night.
Wheelchair user Jennie Berry had to drag her feet up a flight of stairs due to a broken lift at Dalston Junction station in London.
Berry said there was no assistance on the platform when she arrived at the station late at night, and staff only appeared when she completed her 15-minute climb.
Berry, 29, who was trying to get to her hotel outside the station during a visit to the capital, said what bothered her most was the way she was treated by Transport for London (TfL) staff.
Assistance only appeared when he was three steps from the top of the stairs, where a man in a high-visibility orange jacket could be heard telling the helpless passenger that the lift had been broken for a month, adding: “Didn’t you Did you know?”. ‘
After being informed that the lift had been fixed, he was heard joking to a colleague: “Now he’ll be happy.”
She said: “There was no signage at the station I left from telling me the lift was out of service, and there was no staff on the platform to help me try to get to another accessible station on the opposite side.” direction and then try to get home from there.
‘So I crawled up this flight of stairs because my hotel was literally outside this station.
He added: “As a wheelchair user, I am not the first person this has happened to and I certainly won’t be the last.”
“Things need to change quickly for disabled travelers.”
Staff were then heard laughing at the helpless passenger as she reached the top of the stairs.
Mark Evers, TfL’s chief customer officer, said: “We are deeply sorry for the distressing experience Jennie Berry had while traveling with us and we are urgently investigating this incident with Arriva Rail London, who operate the London Overground on our behalf.” , to ensure it doesn’t happen again.
‘We understand that out-of-service lifts can have a significant impact on the customers who rely on them, and we are committed to making transport in London more accessible.
‘We are also working harder to ensure that lifts are repaired quickly and that information about their availability is published as soon as possible.
“I regret that in this case the necessary information was not available.”