Mom labels Kmart ‘disgusting’ for not having kid-friendly carts in a K Hub store

Mom calls Kmart ‘disgusting’ over ‘trolley fail’ – but shopkeeper claims there’s good reason it doesn’t always have a feature busy parents need

  • A Queensland mother has criticized Kmart for its lack of kid-friendly trolleys
  • She visited the K-hub store in Gatton and found none readily available
  • Kmart has responded, telling customers the store is too narrow for those carts
  • The budget retailer is exploring other ways it can integrate kid-friendly services


An Australian mother has criticized Kmart for its ‘disgusting’ policy of banning kid-friendly carts from certain stores, but the retailer claims there’s a safety reason for this.

The woman, who is from Queensland, visited her nearest Kmart store – which is in Gatton – this week and found that they no longer had trolleys with a child seat in the front.

“I took my baby with me, all ready to do a little Christmas shopping,” she wrote on Facebook.

“When I got there, I couldn’t find the kid-friendly carts. I spoke to the staff and then the manager and they told me they had requested child friendly trolleys as they used to have but were told they were no longer allowed to use them.

The woman, who is from Queensland, visited her nearest Kmart store – which is in Gatton – this week and found that they no longer had trolleys with a child seat in the front.

This is disgusting, how should parents or carers with young children shop? Or do we not have that privilege? Will you soon also be removing wheelchair-friendly shops?

“I would expect so much more from such a huge retail chain as Kmart than to resist.”

Her frustrations were shared by other mothers living in Gatton, who said they too were surprised to learn that only regular carts were available.

“I went last week thinking they had kid-friendly carts, but when I arrived they didn’t have them anymore,” another woman wrote under her post.

‘so I wore’ [my daughter] in the baby carrier, had to push a cart and hold a toddler at the same time. No rush to go back.’

A Kmart spokesperson has responded to the criticism by stating that one particular store is so narrow that it is impossible to have the larger kid-friendly carts there.

A Kmart spokesperson has responded to the criticism by claiming that certain store is so narrow that it is impossible to have the larger kid-friendly carts there.

A Kmart spokesperson has responded to the criticism by claiming that certain store is so narrow that it is impossible to have the larger kid-friendly carts there.

“Our Gatton store is a K-hub, one of our small format stores,” the spokesperson said.

“Due to their smaller size, they carry a shopping basket and some of our K-hub stores have a compact trolley that doesn’t have the ability to hold children like a larger seated trolley would.

“The size of our larger trolley carried in full-size Kmart stores poses a safety risk in these smaller stores because of the narrower aisles and the large amount of product we offer the Gatton community.

“We are committed to making our stores a great place to shop for all of our customers, and customer feedback is very important to us and we will continue to look for ways to support families shopping with young children in our K- hub stores can better accommodate. ‘

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