Impaired customers of canceled and delayed Govia Thameslink railroad trains are in line for millions & # 39; pounds in damages following the shambian timetable changes this year.
The FTSE 250-listed operator of the train companies, Go-Ahead, confirmed that it will write to the tens of thousands of customers affected by the ruined changes, which led to a wave of cancellations, delays and overloaded trains this summer.
Go-Ahead blamed the chaos of "failures of the corporate industry". around how the new schedules were introduced in May, but admitted that the performance of the Thameslink line & # 39; under certain contractual thresholds & # 39; layers.
Compensation: customers of Govia Thameslink Railway trainers are in line for & millions; & # 39; pounds in compensation
David Brown, the CEO of Go-Ahead, told the Press Association that the industry is hurt & # 39; was through this year's blunders. The group said that a fine could be imposed by the government or that the contracts would be terminated.
In addition to an existing offer of payments to season ticket holders, Thameslink and Great Northern announced at the end of last month that regular travelers, including part-time workers who do not have a season ticket, can also be eligible for compensation.
Go-Ahead insisted that proactive contact with those affected on its Thameslink services to provide compensation, with 30,000 customers contact only since the beginning of last week.
Govia Thameslink Railway consists of Thameslink, Great Northern, Southern and the Gatwick Express.
On 20 May the time of each individual Thameslink and southern train changed. There followed chaos and interim timetable & # 39; s were now introduced to alleviate the problems.
Mr Brown said the group had a greatly improved train service & # 39; offers since the interim timetable & # 39; s been introduced in mid-July and & # 39; confident & # 39; that the complete changes have been implemented before 9 December.
The share price of Go-Ahead in early morning trading was more than 16 percent higher and currently increases by 6.97 percent or 114.00p to 1.749.00 p.
Go-Ahead, which also operates the Great Northern and Southeastern franchises, saw its annual profit before tax increase by 6.5 percent to £ 145.7 million.
All change: on May 20th every train time changed on southern railways
Underlying operating profit decreased by 9.8 percent to £ 135.9 million, while revenues went up by 0.6 percent to £ 3.5 billion.
The Go-Ahead rail division saw its operating profit drop by 25.7 percent to £ 44.5 million, largely reflecting the recent loss of the London Midland franchise.
His bus-arm yielded a slight increase in the underlying result to £ 91.4 million compared to £ 90.7 million a year earlier.
The group's Southeast contract expires in March and is put out to tender, but Go-Ahead is one of the sellers on the shortlist for the service.
Go-Ahead said it's a robust # & # 39; performance expected in the new financial year.
Network: Govia Thameslink Railway consists of Thameslink, Great Northern, Southern and the Gatwick Express