McDonald’s staff talk about the real reason the ice cream machine is ‘broken’, revealing if they really messed up their order on purpose.
- Melbourne McDonald’s staff answered questions about the ice cream.
- They also answered other burning questions about working at Macca’s.
McDonald’s Australia workers have answered the most frequently asked questions, including whether the ice cream machine “really” is broken all the time.
Macca fans have long complained that the ice cream machine seems to be “out of order” when they want a treat.
So three members of staff at a Melbourne store answered burning questions they get about working at the chain to clear up any misinformation.
Posting on employee Tabby’s TikTok account, the staff said that the ice cream machine is often not broken, they just can’t fulfill your order while cleaning it.
The McFlurry machine requires a four-hour automatic thermal clean every night to kill off any bacteria.
McDonald’s Australia workers have revealed the restaurant chain’s best-kept secret, revealing whether the ice cream machine is ‘really’ broken.
Additionally, to prepare the machines for cleaning, McDonald’s staff have to remove and wash seven pieces with a disinfectant mixture.
To complete the tedious task, staff will often start disassembling the machine before the venue has closed, explaining this inconvenience by saying that it is out of order.
The employees also revealed that while customers speculate that McDonald’s gets their order wrong on purpose, this is not true.
“We don’t mess up any orders on purpose,” Tabby said.
Macca’s staff are fulfilling hundreds of orders during their shifts, and sometimes they make small mistakes when cooking and packing items.
Members of staff and a Melbourne Macca location recently answered foodies’ burning questions about working at the chain and discussed the true state of the fridge.
Many customers still refused to believe the reason why they were denied ice cream.
‘So the ice cream machine is cleaned every second of the day?’ asked a sarcastic enthusiast.
“I swear the ice cream machine is always ‘broken’ when the weather is nice,” said another.
‘I don’t think so, the ice cream machines don’t need all day to clean,’ said one man.
They also addressed the third most frequently asked question: “Where’s the straw?”
“It’s in the bag,” Tabby said.