Man’s Apple Airtag helps him find lost luggage that was sitting in Melbourne Airport for weeks
A passenger who spent weeks trying to find his lost luggage finally decided to storm an office at Melbourne Airport after the GPS tags attached to his bags pointed him in the right direction.
Shane Miller, a cyclist and IT professional from Ballarat, landed with Singapore Airlines at Melbourne Airport in mid-June after a week-long journey to Europe.
When he couldn’t find his suitcase on the baggage claim, Mr. Miller was told that his bag had missed the connecting flight and was still en route.
Airport officials told him he would be contacted as soon as it was found.
After completing the required lost baggage forms with Singapore Airlines and their luggage carrier Swissport, he left the airport and returned home.
What the airport didn’t count on, however, was the Apple Airtag attached to Mr. Miller’s bag, who pinged a few hours later.
“The location of my bag was not visible until it arrived in Melbourne about 8.30pm after I returned home to Ballarat,” Mr Miller told the Daily Mail Australia on Wednesday.
“I was relieved to know the location of my bag and expected continuous updates and delivery within a day or two.”
Shane Miller flew to Melbourne last week after a short trip to Europe, but his luggage was lost. After a full week of no response from customer service about his bags, he traveled to the airport himself and tracked it using the Apple Airtag on the bag (pictured)
In a video uploaded to YouTube this week, Mr. Miller said he spent a week trying to contact the airline and Swissport but had not spoken to customer service personnel.
“I didn’t think there was that much in the bag, but after adding it all up this week, there’s over $6,500 worth of stuff in there,” he said.
“The bag itself costs $800, there are a few thousand bike gear, bike gear, clothes, gifts for my family.
My problem with Singapore Airlines and their ground handling service Swissport is that there has been no interaction. The number I got for Swissport the night I landed I called 16 times and never got a single call back.
“It goes to voicemail and someone checks it because the box is emptied every few days, but no response.”
Mr Miller followed the pinging Airtag to his lost luggage and led him to the inner passages of the airport where he was stopped by security (pictured)
Mr. Miller’s Apple Airtag in his bag led him to the exact location of the suitcase: a security office at Melbourne Airport.
‘The website with the lost luggage cases has not been updated. If I didn’t have that label I would have no idea where in the world the bag was, the last I saw of it was at Amsterdam airport,” he said.
“After a week of failed attempts to get my bag, I decided to get in the car and drive back to Melbourne Airport and knock on doors.”
After making his way to the Swissport offices, he followed the app through rooms full of luggage with luggage check-in tags (pictured)
After driving two hours from Ballarat and paying $30 for half an hour of airport parking, Mr. Miller went to Terminal 2 and tracked the location tracker on his app.
“Hopefully this is just a matter of getting your bag out of this lineup, but I don’t think it will be that easy,” he said.
After entering a luggage room behind security doors, a friendly guard informed him that the Swissport office is upstairs and the seeker might be pinging on the top floor.
He went upstairs and was taken to the Swissport office by an employee after explaining his situation.
Then, still tracking his phone, he was led through rooms that appear to be filled with stored luggage, sports equipment, and even a guitar amp, all labeled with bag tags.
Mr. Miller then finally found his bag among the collections after venturing into a third luggage compartment and allowed to collect it after his ticket and ID matched the luggage tag.
He eventually found his own bag among the collection (photo) and can leave with it on presentation of his ID
On the drive back, Mr. Miller expressed his frustration at the situation.
“I had a conversation with them about the unanswered customer service and they acknowledged it,” he said.
“I’m lucky to get my bag back so easily. Since there were so many other bags, I just know that there are other people missing their luggage too.
“Those people probably don’t have Airtags and can’t reach them by phone or email, so they’re left in the dark.
‘Is that customer service? Many people’s bags, maybe a hundred, dumped in a spare room with no apparent follow-up.
“There’s a ton of bags in multiple offices, piled on and around desks, and I haven’t seen any indication that they were being processed.”
Mr Miller told Daily Mail Australia that even after collecting his bag himself, he has not had any contact with Singapore Airlines or Swissport and that the ‘Delayed Baggage Report’ on the website he has been given remains unchanged.
Daily Mail Australia has asked Swissport and Singapore Airlines for comment.