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Making Memories Every Day


Erica Lipscomb, SVP, Revenue Strategy, Crescent Hotels & & Resorts

What at first influenced you to enter into the hospitality company? The very first time I heard Ritz Carlton’s Gold Standards Motto: “Ladies and Gentlemen Serving Ladies and Gentlemen,” was throughout a Total Quality Management course at James Madison University. As I found out more about management, tactical preparation, customer care and marketing, I was delighted about the profession course chances. Each department in hospitality teaches you a brand-new ability that can quickly be transferable throughout tourist; unlimited possibilities worldwide. I pictured a task where I was accountable for producing memories every day. It was at that minute that fell for the market.

In your viewpoint, how is the accommodations market performing in regards to getting ladies into management positions? At Crescent Hotels & & Resorts, 60% of our leaders are females, a fact we are really pleased with. According to research study by Castell, an AHLA Foundation Project, just 1 lady for each 10 guys are executive leaders, regardless of females comprising more than 57% of market employees. Ladies leaders bring a various point of view and worth to the table in organization choices that affect our visitors and partners. Obvious improvements have actually been made there is still excellent work to be done.

What’s your outlook for the future with concerns to variety and addition within hospitality? The hospitality market is rooted in offering exceptional client service and associate complete satisfaction. Our partners, visitors, and neighborhoods that we serve vary. In order to continue to supply outstanding service, the market should welcome variety, addition and equity in order to achieve success. It is vital for leaders to develop an environment where all partners feel appreciated, valued and able to contribute their finest work. In the words of Michael George, Crescent’s CEO/President, “It is our distinctions that make us fantastic.”

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