Lost Paradise and Rabbits Eat Lettuce are just two of many Australian festivals thrown into chaos after US ticketing platform Lyte suddenly went down.
The website shut down without warning, leaving concert promoters without thousands of dollars in tickets sold on the platform, it reported. Billboard on Tuesday.
Lyte founder and CEO Ant Taylor has since released a statement saying he has resigned and that an “emergency board” is working to pay the refunds.
The company reportedly filed for bankruptcy and laid off all its staff, while ticket holders were left in the dark.
Organisers of Rabbits Eat Lettuce have said attempts to contact Lyte about tickets recently sold on the platform have gone unanswered.
Meanwhile, Taylor said “emergency board and creditors are underway” to find a buyer to reimburse ticket holders and promoters affected by the sudden closure.
Lyte’s website currently says, “We’ll be back soon. Our website is currently undergoing scheduled maintenance. We should be back soon.”
The company’s Facebook and X pages have been closed, and its Instagram account shows that its last post was made on September 4.
Lost Paradise and Rabbits Eat Lettuce are just two of many Australian festivals thrown into chaos after ticketing platform Lyte suddenly disappeared from the internet. Pictured: Festival crowd
Comments on that final post, which promotes a new “group sales” feature on the website, show customers struggling to find answers about the tickets they purchased.
“How much longer will your site be under maintenance? I’ve been trying to review my pending request for days,” one person wrote.
“When will your site be up and running again? I’ve been waiting for help for days and your customer service has stopped responding. This is worrying,” another commented.
The website (pictured) shut down without warning, leaving concert promoters out of pocket for thousands of dollars worth of tickets sold on the platform, Billboard reported Tuesday.
Lyte founder and CEO Ant Taylor (pictured) has since released a statement saying he has resigned and that an “emergency board” is working to pay refunds and revenue.
One person said they had been in contact with festival organizers at Lost Lands, who informed them that “the Lyte platform is closed.”
A professional breakdancer known as Crazy Legs also commented on the post saying he had not yet received any response.
“I’m hosting an event on October 12 and I haven’t received any response on the current situation. Even the CEO has left the company,” he said.
In an ironic twist, Lyte’s bio still reads: “The end-to-end ticketing solution that puts demand first and delivers sold-out events and happy fans. #DemandMore.”
Daily Mail Australia has contacted the company for comment.
Comments on Lyte’s latest Instagram post, which promotes a new “group sales” feature on the website, show customers struggling to find answers about tickets they purchased.
